Vehicle Serviceability Specialist

Jonathan Lee Recruitment; Basildon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Serviceability & Ergonomics Specialist to enhance vehicle design and customer experiences in Basildon. You will perform service assessments, manage compliance, and collaborate with teams to improve serviceability. The role requires strong communication skills, expertise in CAD tools, and automotive industry experience. Join a dynamic company committed to innovative solutions and customer satisfaction.

Qualifications

• Experience in customer service and automotive knowledge preferred.
• Technician experience at a dealership is beneficial.
• Master Technician trained is desirable.

Responsibilities

• Perform virtual service assessments on vehicle designs.
• Generate reports and resolve serviceability issues.
• Support after-sales teams in project implementation.

Skills

Excellent communication skills

Customer-facing skills

Strong computer skills

Organisational abilities

Project management

Tools

CAD

Teamcenter

VisMockup

Job description

Serviceability & Ergonomics Specialist

Reference: 56384

Rate: £29.59/hr Umbrella, increasing to £37.25/hr after 12 weeks (Inside IR35)

Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a dynamic and forward-thinking company as a Serviceability & Ergonomics Specialist. If you're passionate about enhancing customer experiences and influencing cutting-edge vehicle design, this role could be your perfect match. You'll be working in a collaborative environment where innovation, customer focus, and professional growth are at the forefront.

What You Will Do:

• Perform virtual service assessments of new vehicle and powertrain designs to ensure serviceability aligns with customer needs.
• Generate detailed technical reports and collaborate with upstream teams to resolve serviceability challenges.
• Deliver compliance to internal standards while supporting warranty cost avoidance and cost reduction targets.
• Represent the service organisation within the engineering design community, managing SERP participation throughout the product development lifecycle.
• Utilise tools like CAD, Teamcenter, and Virtual Reality software to ensure vehicle gateway requirements are met.
• Provide support to after-sales teams by handling data acquisition, project implementation, and integration of initiatives.

What You Will Bring:

• Excellent communication and customer-facing skills, comfortable working directly with customers, with a proactive and tenacious approach.
• Strong computer skills, with expert experience in CAD, Teamcenter, VisMockup and other CAD visualisation tools.
• Proven organisational and project management abilities, with the capacity to negotiate and manage conflicting deliverables.
• Automotive knowledge, including design principles and dealership workshop practices, is highly advantageous.
• Technician experience at a dealership.
• A background in design and dealer workshops, with familiarity in workshop repair processes, is preferred.
• Master Technician trained (desirable).

This company is renowned for its commitment to delivering exceptional customer experiences and innovative solutions. As a Serviceability & Ergonomics Specialist, you will play a vital role in shaping the future of vehicle serviceability, ensuring designs are not only efficient but also customer-focused. Your contributions will directly impact the company's goals of reducing warranty costs and enhancing customer satisfaction.

Location:

Based in Dunton, you'll be working in a state-of-the-art facility designed to inspire creativity and collaboration.

Interested?

If this exciting opportunity as a Serviceability & Ergonomics Specialist sounds like your next career move, don't wait! Apply today and take the first step towards joining a company that's shaping the future of the automotive industry.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.