Vehicle Repair Network Support - 9 month fixed term role

First Central Services UK Ltd; Haywards Heath; On-site; GBP 25,000 - 30,000; Full time

Job summary

First Central Services UK Ltd is seeking a Vehicle Repair Network Support for a 9-month fixed-term role in Haywards Heath. The ideal candidate will manage administration tasks, assist engineering teams, and ensure a seamless customer journey while adhering to company standards.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage time effectively and prioritize tasks.
• Good understanding and ability to use Microsoft Excel.

Responsibilities

• General administration and housekeeping duties for the Network and Engineering teams.
• Process customer emails and inquiries.
• Handle incoming and outbound calls.

Skills

Communication skills

Time management

Organisation skills

Microsoft Excel

Job description

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Vehicle Repair Network Support - 9 month fixed term role, Haywards Heath

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Client:

First Central Services UK Ltd

Location:

Haywards Heath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4d1caaf8ca3d

Job Views:

Posted:

Expiry Date:

06.08.2025

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Job Description:

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you well organised and able to prioritise? Are you a strong communicator? If so, we need you!

We’re looking for a Vehicle Repair Network Support to join our Performance team in our Haywards Heath, West Sussex office.

This role is 9 month fixed term contract to cover a maternity leave within the team, whilst it may have potential to be extended this is not something we can guarantee.

In this role you’ll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You’ll be responsible for the day to day operational aspects to ensure a seamless Customer journey.

Core skills we’re looking for to succeed in the role:

• Communication skills, both verbal and written
• Time management and organisation skills, with the ability to prioritise own work
• Ability to use Microsoft Excel

Nice to have skills, but optional:

• Ability to understand the motor claims administration processes
• Knowledge of FCA requirements (including TCF)
• Understanding of claims in motor insurance

What’s Involved:

• Process the daily task list and allocate, re diary as required
• Provide general administration duties for the engineer’s team
• Allocate work to engineers to ensure all are dealt with in KPI’s and SLA
• Manage the Non-Network repair process
• Dealing with ongoing repair and total loss cases and assisting with any issues that may arise
• Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories
• Process customer e mails and enquiries
• Handling incoming and outbound calls – dealing with businesses and the motoring public
• To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Any other reasonable duties

Experience & Knowledge

• Ability to understand the motor claims administration processes
• Knowledge of FCA requirements (including TCF)
• Understanding of claims in motor insurance

Skills & Qualifications

• Good level of communication skills, both verbal and written
• Good time management and organisation skills with the ability to prioritise own work
• Good understanding and ability to use Microsoft Excel

Behaviours

• Self-motivated and enthusiastic
• Embrace, embed and incorporate the Company Values
• An organised and proactive approach
• Emphasis on attention to detail and accuracy
• Able to work on your own initiative and as part of a team
• A flexible approach and positive attitude
• Strives to deliver performance targets and drive business improvements to contribute to the success of the business

If you’d like to work for an award-winning employer in a fast-paced environment, apply now!

We pride ourselves on being a great place to work. to see what our employees think about working here.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.