Vehicle Quality Complaint Handler

Huntswood; Reading; Remote; GBP 52,000 - 68,000; Full time

Job summary

Huntswood is offering an opportunity for experienced Motor Finance Complaint Handlers to work from home. The role involves resolving customer complaints in a dynamic environment, utilizing industry knowledge, with an initial contract of six months. Candidates should possess strong communication skills and experience in finance complaint handling with a competitive day rate.

Benefits

Equipment and training provided

Opportunity to gain experience with reputable organizations

Qualifications

• Extensive experience resolving vehicle quality motor finance complaints.
• Knowledge of FCA/FOS regulations regarding complaints and consumer credit.
• A quiet, suitable workspace at home.

Responsibilities

• Resolving customer complaints related to vehicle quality issues, finance products, or service concerns.
• Investigating complaints using industry knowledge to find resolutions.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Ability to navigate in-house databases

Tools

MS Office

Job description

Huntswood is seeking experienced Motor Finance Complaint Handlers to support a leading car finance company.

Responsibilities: Resolving customer complaints related to vehicle quality issues, finance products, or service concerns. Investigating complaints using your industry knowledge to find resolutions that satisfy both the client and the customer.

Key Details:

• Start Date: [Insert start date]
• Day Rate: £250 (available to individuals working via Husp Umbrella company; assistance provided)
• Location: Work from home
• Hours: 37.5 hours/week, Monday to Friday, 9am - 5:30pm

Contract Duration: Initial six months

Benefits: Equipment and training provided, opportunity to gain experience with reputable organizations, potential for future campaigns through Huntswood.

Requirements:

• Extensive experience resolving vehicle quality motor finance complaints
• Knowledge of FCA/FOS regulations regarding complaints and consumer credit
• Excellent verbal and written communication skills
• A quiet, suitable workspace at home
• Strong attention to detail
• Ability to navigate in-house databases
• Proficiency in MS Office, especially Word

About Huntswood: Part of ResultsCX, supporting top brands in financial services and utilities, committed to positive impacts for clients, customers, and employees.

Apply Today: If you are ready to contribute your skills in a supportive and challenging environment, apply now to advance your customer service career with Huntswood.