Vehicle Parts Advisor Apprenticeship

Calex UK Ltd; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive dealer seeks a dedicated Vehicle Parts Advisor Apprentice in Liverpool. This role involves managing parts inventory and providing exceptional customer service. Successful candidates will enjoy comprehensive training and gain a nationally recognized qualification, positioning them for a rewarding career in the automotive industry.

Benefits

National Apprenticeship Wage

Training opportunities

Career progression in the automotive sector

Qualifications

• Must be aged 16+.
• Strong interest in vehicle parts and stock management.
• Ability to work independently and as part of a team.

Responsibilities

• Identify and locate automotive parts using electronic catalogues.
• Assist customers with their parts inquiries.
• Collaborate with technicians for accurate parts ordering.
• Maintain inventory levels and conduct audits.
• Process transactions and manage accounts.

Skills

Attention to detail

Problem-solving skills

Strong communication skills

Teamwork

Education

GCSE grade A-C or 9-4 in Maths and English

Tools

Point-of-sale systems

Job description

We are seeking a dedicated individual to join Peoples Ford Speke as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry.

Under the guidance of experienced professionals, the apprentice will develop the essential skills and knowledge required to excel in the role of a parts advisor. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

Key Responsibilities:

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems.
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries.
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
• Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
• Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
• Provide product recommendations, technical advice, and pricing information to customers as needed.
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
• Uphold company policies and procedures regarding parts sales, returns, and exchanges.
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.

Working Week: A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at The Henry Ford Academy in Daventry.

Your Development and Future Prospects:

All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry. Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network.

Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

You'll achieve a nationally recognised qualification: Level 2 Supply Chain Warehouse and the programme will last for 12 months +12 weeks for EPA (End Point Assessment).

Requirements:

• Aged 16+
• GCSE (or equivalent) grade A-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
• A strong interest in learning about vehicle parts and stock management.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to follow instructions and learn from experienced parts advisors.
• Good computer skills for documentation and communication purposes.
• Working towards or in possession of a valid driver's license and clean driving record.

Joining our programme as a Vehicle Parts Advisor Apprentice offers a pathway to a rewarding career in the automotive industry. If you're passionate about vehicles and eager to embark on a fulfilling learning journey, we encourage you to apply and become part of Ford.

Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.