Vehicle Parts Advisor Apprentice

Calex UK Ltd; Ipswich; On-site; GBP 12,000 - 18,000; Full time

Job summary

An automotive service provider in Ipswich is seeking a dedicated Vehicle Parts Advisor Apprentice to learn about vehicle parts management and customer service. This apprenticeship offers essential training and development opportunities with a focus on inventory management, customer support, and teamwork. The ideal candidate will have strong communication skills and an interest in automotive parts. Apply now to kick-start a rewarding career in the automotive industry.

Qualifications

• Aged 16+.
• Interest in vehicle parts and stock management.
• Ability to work independently and in a team.
• Willingness to learn from experienced advisors.
• Working towards or possessing a valid driver's license and clean record.

Responsibilities

• Identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
• Assist customers in-person, over the phone, and via email with their parts requirements and inquiries.
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
• Receive, inspect, and organize incoming parts shipments.
• Maintain inventory levels through monitoring stock and conducting audits.
• Use point-of-sale systems to process transactions and manage customer accounts.
• Provide technical advice and pricing information to customers.
• Handle customer complaints professionally.
• Participate in training sessions for product knowledge and customer service skills.

Skills

Problem-solving skills

Attention to detail

Strong communication skills

Good computer skills

Education

Grade C/4 or above in Maths and English or equivalent

Job description

We are seeking a dedicated individual to join Drive Vauxhall Ipswich as a Vehicle Parts Advisor Apprentice. This apprenticeship offers a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop essential skills and knowledge to excel as a parts advisor. This role is ideal for individuals passionate about automobiles, with an interest in parts identification, inventory management, and providing excellent customer support.

Responsibilities include:

1. Identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
2. Assist customers in-person, over the phone, and via email with their parts requirements and inquiries.
3. Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
4. Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
5. Maintain inventory levels through monitoring stock, conducting audits, and placing replenishment orders.
6. Use point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
7. Provide product recommendations, technical advice, and pricing information to customers.
8. Handle customer complaints professionally, aiming for satisfactory resolutions.
9. Follow company policies regarding parts sales, returns, and exchanges.
10. Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Working Week:

Typically 40 hours, Monday to Friday, 8:30 am to 5:30 pm, with approximately 20% dedicated to 'off-the-job' training, including online and face-to-face learning at Coventry.

Development and Future Prospects:

All apprentices are employed through the Dealer Network and attend training in Coventry. The program includes block training, coaching visits, virtual classroom sessions, and e-learning. Successful completion provides a recognized qualification and opportunities for career advancement within the dealer network.

Minimum Requirements:

• Aged 16+
• Grade C/4 or above in Maths and English or equivalent
• Interest in vehicle parts and stock management
• Problem-solving skills and attention to detail
• Ability to work independently and in a team
• Strong communication skills
• Willingness to learn from experienced advisors
• Good computer skills
• Working towards or possessing a valid driver's license and clean record

Joining as a Vehicle Parts Advisor Apprentice offers a rewarding career pathway in the automotive industry. We encourage passionate individuals to apply and become part of Stellantis. Calex UK is the official partner and training provider, committed to supporting learners with inclusive and accessible services.