Vehicle Handover Specialist

Cinch Cars; Bristol; On-site; GBP 26,000; Full time

Job summary

Cinch Cars is seeking a Vehicle Handover Specialist to join our team. This role involves collecting and delivering vehicles while providing exceptional customer service and vehicle inspections. As a part of our growing automotive service, you'll work within a supportive team and receive full training and benefits, including a pension scheme and discounts on vehicle purchases.

Benefits

Stakeholder pension scheme

Fuel card and credit card for business expenses

Discounted rates for buying and selling vehicles

Exclusive employee friends and family discount

Employee Wellbeing Centre access

Employee Assistance Programme

Retail and lifestyle discounts

Qualifications

• Experience in automotive or driving is desirable but not required.
• Held a Full UK Licence for more than 2 years, with 9 or less points.

Responsibilities

• Collecting and delivering vehicles from sites to customers.
• Conduct vehicle inspections and prepare vehicles for customers.
• Showcase customer service skills during vehicle handover.

Skills

Customer Service

Time Management

Organized

Proactive

Punctuality

Job description

Overview
Job Role: Vehicle Handover Specialist
Hours: Alternating shift pattern

Salary: £26000 per annum

We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.

For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.

Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.

Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?

cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.

That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.

The role

If you love cars and driving andhave a sense of adventure weare looking for enthusiastic individuals to become part of a team and grow our network of Vehicle Collection and Delivery Drivers for the UK’s favourite car buying service – cinch

As a Vehicle Handover Specialist you will be based from our nearest cinchsite and will be collecting and delivering vehicles from sites to customers on a daily basis. The role includes vehicle inspections and prepping vehicles for customers. Upon delivery you will showcase your customer service skills by offering a full handover and walk around the vehicle, answering any questions the customer has and assisting with car related queries.

You will be working within a team of drivers to offer an exceptional service to cinchcustomers. Minimum use of public transport is required andif this is required all expenses will be covered by us. The start of your day will always be reporting into the closest Hub.

You will typically be working 44hours per week between the hours of 6am-6pm. This will be on a rolling 12 week shift pattern and include weekend working.

You will receive a full company induction via our in-house dedicated Driver Training Programme, all equipment provided along with fuel cards and company credit cards for travel expenses. We also have a dedicated team for cinchdrivers to provide day to day driver support.

What we look for in you

• Experience in automotive or driving is desirable but not required as full training will be given

• A ‘can-do’ attitude for this hands-on, physical role where no two days are the same

• Organised and proactive

• Punctual with great time management skills

• Exceptional customer service skills

• Ability to work alone or within a team

• Held a Full UK Licence for more than 2 years, with 9 or less points

The Benefits

• Stakeholder pension scheme

• Fuel card and credit card for business expenses

• Discounted rates for buying and selling vehicles for yourself, family and friends

• Exclusive employee friends and family discount to purchase a vehicle from cinch

• Online employee Wellbeing Centre, eye care and Flu Vouchers

• Employee Assistance Programme offering confidential counselling services

• Huge range of retail and lifestyle discounts and cashback rewards

INDHP

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability