Vehicle Damage & Insurance Administrator

U-Drive Vehicle Hire; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A vehicle rental company seeks an experienced damage administrator in Poole. This role involves managing damage claims for their fleet and requires a detail-oriented individual with a solid understanding of the motor claims process. Strong communication and organizational skills are a must. The position offers 30 days of annual leave and various employee benefits.

Benefits

30 days annual leave including bank holidays

Training and development opportunities

Discounts at 3,000+ stores

Free eye tests

On-site parking

Competitive pension

Employee discount across branches

Employee Wellbeing Program

Qualifications

• Good understanding of risk and allocating fault, in a motor insurance capacity.
• Strong communication and customer service skills.
• Exceptional attention to detail when assessing claims.
• Well-organized with ability to prioritize workload.
• Strong commercial understanding of risk and claims.
• Comfortable using operating software and Microsoft Office.

Responsibilities

• Creating new claim records and general administration.
• Investigating incident circumstances and establishing liability.
• Obtaining and reviewing insurance documentation.
• Ensuring damages are recharged as per standards.
• Updating MID records for claims.
• Liaising with customers and suppliers professionally.

Skills

Understanding of risk and allocating fault in motor insurance

Strong communication skills

Exceptional attention to detail

Organizational skills

Commercial understanding of risk and claims

Good Microsoft Office skills

Job description

U-Drive are recruiting for an experienced and detail-oriented damage administrator with strong commercial awareness and working knowledge of the motor claims process to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. This role would ideally suit someone from an insurance or motor claims management background. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.

About The Role

Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.

Core Responsibilities

• Creating new claim records, instructing repairs, fielding calls and general administration
• Investigating incident circumstances and establishing liability
• Obtaining, reviewing and approving insurance documentation from self-insuring customers
• Ensuring damages are recharged in accordance with company and industry standards
• Updating MID records
• Handling of new customer loss and damage claims
• Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce "Vehicle Off Road" times and to ensure correct and accurate recharging to the customer
• Maintaining and updating existing claims assigned directly to you
• Liaising with customers, suppliers and colleagues in a professional manner
• Assisting all branches and departments with damage and loss queries or claims
• Escalate all disputes not resolved to facilitate a timely resolution
  
  

Requirements

About You

The ideal candidate will be a detail orientated and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:

• You will have a good understanding of risk and allocating fault, in a motor insurance capacity
• You will be a strong communication and customer service skills, both oral and written
• You will have exceptional attention to detail, understanding this is of paramount importance when assessing claims and collating all appropriate information
• You will be well-organised and able to appropriately prioritise your workload, working independently as well as take on team responsibilities where required
• You'll have a strong commercial understanding of risk and claims and how these may impact the business and our customers
• You will be comfortable with learning and using operating software and have good Microsoft office skills
  
  

Benefits

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• On-site parking where available
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program