Vehicle Claims Technician

Perfect Placement UK Ltd; Thame; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Vehicle Claims Technician in Thame. This role involves assessing vehicle claims, building client relationships, and offering excellent customer service. Ideal candidates have an IMI/NVQ Level 3 qualification and over 5 years of Vehicle Technician experience. The position offers a hybrid work model and an attractive salary package, including bonuses and extensive benefits.

Benefits

Competitive salary up to £34,000

Overtime pay at time and a half

25 days holiday plus bank holidays

Private healthcare after probation

Pension scheme with employee/employer contributions

Enhanced maternity/paternity pay

Qualifications

• 5+ years of practical experience as a Vehicle Technician.
• Strong automotive technical background.
• Computer literate, including use of internal systems and emails.

Responsibilities

• Assess vehicle breakdown and warranty claims to provide professional decisions.
• Build relationships with main dealers, workshops, and repairers.
• Provide customer-oriented service to corporate clients.

Skills

Customer service orientation

Vehicle breakdown assessment

Relationship building

Communication

Education

IMI/NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

Overview

Vehicle Claims Technician required in Thame, Oxfordshire.

• Up to £34,000 per annum (negotiable pending experience).
• 9:00am-5:00pm Monday to Friday, with 1 in 4 Saturdays 9:00am-1:00pm paid as overtime.
• Hybrid role with three days in the office and two days working from home.

Our client, a leader in mechanical breakdown warranties, roadside assistance, and maintenance contracts for vehicles with over fourty years' experience, operating in nine European markets, is currently looking to recruit a Vehicle Claims Technician to operate from their office in Thame.

Working either for our client's office in Thame or remotely from home, your responsibilities will include:

• Assess vehicle breakdown and warranty claims from our client's customers and provide a professional decision based on your expert knowledge to reject or accept the claim.
• Build strong relationships with main dealers, workshops, and repairers.
• Customer-oriented and able to establish great relationships with corporate clients.
• Be able to use your own experience to make a professional decision alone.

To be considered for this Vehicle Claims Technician role, you will ideally be qualified to IMI/NVQ Level 3 or equivalent in Light Vehicle Maintenance and Repair with over 5+ years of practical experience as a Vehicle Technician. This is a fantastic opportunity for a Vehicle Technician who is looking to come off the tools but still stay within the motor trade! Our client is also open to considering candidates with no employment experience as a Vehicle Technician, but who have extensive experience working with the mechanics of vehicles and vehicle parts, creating an overall strong automotive technical background. Overall, you will be computer literate (use of internal systems, telephone, and emails, sending letters), be a great communicator, and be customer service oriented.

Note: The original language includes some boilerplate content; this has been preserved as-is where relevant to the role.

What’s in it for you?

• Starting salary up to £34,000 per annum (negotiable pending experience).
• Overtime, including Saturdays, paid at time and a half rate.
• Hybrid role with three days in the office and two days working from home upon completion of your 6-month probationary period.
• 25 days holiday, rising to 27 days with length of service, plus your 8 bank holidays and your birthday off.
• Auto-enrolment pension after 3 months, with a 5% employee contribution, and a 4% employer contribution.
• Private healthcare and employee discount on warranty products upon completion of your 6-month probationary period.
• Enhanced maternity/paternity pay.
• Death in service and critical illness cover.
• Fantastic long-term career prospects with a company holding over fourty years' experience operating in nine European markets.
• Working hours from 9:00am-5:00pm Monday to Friday, with 1 in 4 Saturdays 9:00am-1:00pm paid as overtime.

If you are interested in hearing more about this Vehicle Claims Technician job in the Thame area, please contact Sarena Abbott at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.