VDA / Service Advisor

Kolt Recruitment Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an experienced VDA / Customer Service Advisor to join a busy Accident Repair Centre in Hainault. The role involves performing vehicle damage assessments, booking in vehicles, and providing excellent customer service. Ideal candidates will have experience in a similar environment and strong communication skills. Competitive salary and benefits are offered.

Benefits

Competitive salary

Bonus opportunities

Training and development opportunities

Pension scheme

Holiday allowance

Qualifications

• Proven experience as a VDA / Estimator within a bodyshop or accident repair environment.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Full UK driving licence required.

Responsibilities

• Carry out accurate vehicle damage assessments and prepare estimates.
• Deliver excellent customer service, acting as the main point of contact for clients.
• Support the smooth running of the site in collaboration with the bodyshop team.

Skills

Vehicle damage assessment

Customer service

Communication

Organizational skills

Tools

Audatex

Job description

Kolt Recruitment are looking for an experienced VDA / Customer Service Advisor to join a busy Accident Repair Centre in Hainault. This is a fantastic opportunity for a skilled professional to work in a small but efficient site, combining estimating with front-of-house customer service responsibilities.

Key Responsibilities

• Carry out accurate vehicle damage assessments and prepare estimates.
• Book in customer vehicles, complete handovers, and provide regular updates.
• Process payments and ensure all administration is completed correctly.
• Deliver excellent customer service, acting as the main point of contact for clients.
• Support the smooth running of the site in collaboration with the bodyshop team.

Requirements

• Proven experience as a VDA / Estimator within a bodyshop or accident repair environment.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Knowledge of estimating systems such as Audatex desirable.
• Good organisational skills and attention to detail.
• Full UK driving licence.

Benefits

• Competitive salary package (dependant on experience).
• Bonus opportunities.
• Modern workshop and equipment.
• Training and development opportunities.
• Pension scheme and holiday allowance.

If you would like any further information on this role please call or contact Kirk Kilgallon at Kolt Recruitment