VC@H Care Co-ordinator

NHS; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job description

North Hampshire Urgent Care, Virtual Care @ Home is recruiting for a Care-Coordinator to work on the service.

Hours: 12 per week working every Monday, Tuesday & Wednesday 09:00 - 13:00

The Virtual Care @ Home Service currently cares for patients with Covid, COPD, Asthma and Acute Respiratory Infections (ARI), supporting and monitoring them at home.

This is an exciting time to join the service as we move to closer working with Hampshire Hospitals Foundation Trusts Virtual Wards, merging the services within the next financial year to create one service caring for the patients within North & Mid Hampshire. This will also facilitate an expansion of the service to other acute condition monitoring.

This role is a fixed term contract until 31st May 2026.

Interviews will be held on the 15th May 2025 at our Head Office location in Farnborough.

We may close this vacancy early should we receive a high number of applicants.

Main duties of the job

• Day to day administration of the VC@H service including liaison with general practice, patients and North Mid Hampshire system wide colleagues.
• Call patients to explain the service and take relevant history e.g., health conditions, medications, and vaccination status.
• Contact North Mid practices to arrange collection of our VC@H packs and liaise with the patients with the necessary details.
• Support the VC@H clinicians in the use of the Whzan platform to onboard and discharge patients.
• Use AccuRx/GoodSam and set templates to make patients aware that they have come to the end of their monitoring time.
• Continuously monitor the service email inbox throughout the day.
• Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines with appropriate regard to confidentiality.
• Ability to use own resourcefulness and common sense, but also a knowledge of when to seek assistance.
• Liaising with the Operations Manager for reporting and investigating incidents for the service using the Sentinel platform.

Please see the Job Description for the full list of duties and responsibilities.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. We also provide Urgent Treatment Centres at the front doors of both Basingstoke and Frimley Park Hospital whilst also holding some smaller contracts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

Job responsibilities

Job Title: Care Co-ordinator VC@H

Responsible to: Operations Manager VC@H

Accountable to: Lead Nurse VC@H, NHUC Medical Director

Hours: 12 per week working every Monday, Tuesday & Wednesday 09:00 - 13:00, with the opportunity to cover additional hours where required.

Role Summary

With support from the wider Same Day Care (SDC) management team, be responsible for the management of the Virtual Care at Home Service (VC@H).

Working autonomously but asking for support where required and recognising where escalation is necessary.

The service in its current form will operate until the end of May 2026.

Job Summary

The Care Coordinator role works closely alongside the nursing team for the Virtual Care at Home service in North Mid Hampshire.

The service manages patients referred in from General Practice, HHFT, OOS, SCAS across the North Mid Hampshire ICP area. Adult patients within an agreed referral criteria are offered admission to the service. Patients are issued with a Pulse Oximeter and onboarded onto the digital platform, Whzan. This allows them to submit their observations three times daily using the WhzApp.

The post holder will undertake key activities across the service, supporting the VC@H nursing team and North Mid practices by providing efficient, timely, well organized administrative and operational support.

Main Duties

• Day to day administration of the VC@H service including liaison with general practice, patients and North Mid Hampshire system wide colleagues.
• Call patients to explain the service and take relevant history e.g., health conditions, medications, and vaccination status.
• Contact North Mid practices to arrange collection of our VC@H packs and liaise with the patients with the necessary details.
• Support the VC@H clinicians in the use of the Whzan platform to onboard and discharge patients.
• Use AccuRx/GoodSam and set templates to make patients aware that they have come to the end of their monitoring time.
• Continuously monitor the service email inbox throughout the day.
• Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines with appropriate regard to confidentiality.
• Ability to use own resourcefulness and common sense, but also a knowledge of when to seek assistance.
• Liaising with the Operations Manager for reporting and investigating incidents for the service using the Sentinel platform.

Whilst these are the specific duties relevant to the role, the post is part of a wider Care Coordinator team and where necessary the post holder will be asked to provide support to this team undertaking other duties.

Person Specification

Communication Skills

• Clear communicator with excellent oral and writing skills.
• Good attention to detail to ensure accuracy.
• Excellent time-keeping and reliability.
• Tactful and diplomatic with an ability to maintain confidentiality and trust.
• Ability to prioritise workload and remain calm under pressure.
• Conscientious and hard working.
• Willing and able to take personal responsibility.
• Maintain a professional appearance.
• Flexible in approach to the needs of the service and responsive to change.
• Team Player.

Equality and Diversity

• Understanding of and commitment to equality of opportunity and good working relationships.
• Supports and promotes equality and diversity.

Autonomy

• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines.

Knowledge, Training and Experience

• Good standard of education (Minimum 5 GCSEs at grade 4 or above) or significant equivalent previous proven experience.
• Ability to use initiative and know when it is appropriate to seek advice.
• Computer and IT literate use of MS office, 365 email/software/send & receive documents.
• Exceptional organisational skills.
• Administration / clerical experience.
• Previous experience working in the NHS or public sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.