VAR Coordinator CDR Team

JR United Kingdom; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in vehicle operations is seeking a proactive VAR Coordinator to efficiently manage vehicle cases and customer communications within a dynamic team. The role involves coordinating delivery timelines, managing repairs, and providing exceptional customer service while ensuring high operational standards.

Qualifications

• Proven ability to manage fast-moving operational tasks.
• Strong written and verbal communication skills required.
• Experience in customer service, logistics, or automotive operations desirable.

Responsibilities

• Manage Vehicle At Risk cases and coordinate actions.
• Handle inbound calls and provide customer support.
• Compile and submit repair reports, ensuring documentation is up-to-date.

Skills

Organisational skills

Communication skills

Attention to detail

Proficiency in Excel

Job description

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Overview

We're looking for a proactive, highly organised VAR (Vehicle At Risk) Coordinator to join our fast-paced CDR team. This role follows a staggered shift pattern, with early and late shifts designed to ensure full coverage of our 6:00 AM - 6:00 PM phone line and operational responsibilities.

As a VAR Coordinator, you'll take the lead on managing Vehicle At Risk cases, working closely with internal teams, repair partners, and customers to prevent delays, resolve issues, and maintain high service standards. You'll also play a key role in customer communication, repair oversight, and managing inbound calls related to vehicle deliveries.

Responsibilities

Key Responsibilities:

Primary Focus: VAR (Vehicle At Risk) Case Management

• Monitor and manage Open Box cases
• Liaise with third-party partners
• Follow up on G2Gs and aborted deliveries
• Coordinate actions with BCAL and the Logistics team
• Provide daily progress updates by:
• Chasing workshops and partners for repair statuses
• Communicating updates to customers promptly
• Attend and contribute to daily VAR meetings:
• Present active case statuses
• Raise any blockers or risks to delivery timelines

Warranty & Aftersales Coordination

• Manage warranty collections and returns:
• Confirm fault reports and eligibility
• Schedule drivers and prepare job cards
• Inspect vehicles post-repair and coordinate returns
• Compile and submit repair reports
• Keep internal systems and documentation updated

Customer Support & Inbound Delivery Line

• Handle inbound calls for delivery and vehicle-related queries
• Support with RO (repair order) enquiries and vehicle transfer requests
• Deliver clear, professional communication to customers at all times

What We're Looking For:

• Proven ability to manage fast-moving operational tasks
• Strong written and verbal communication skills
• Excellent attention to detail and a sense of ownership
• Proficiency in Excel and internal tracking systems
• Experience in customer service, logistics, or automotive operations is highly desirable