VAR Coordinator CDR Team

TieTalent; Carlisle; On-site; Full time

Job summary

A leading company in the automotive sector is seeking a proactive VAR Coordinator to join their fast-paced CDR team. This full-time, temporary role will involve managing Vehicle At Risk cases, liaising with partners, and ensuring high service standards. Candidates should possess excellent communication skills and experience in logistics or customer service.

Benefits

Free parking

Qualifications

• Proven ability to manage fast-moving operational tasks.
• Strong written and verbal communication skills.
• Excellent attention to detail and sense of ownership.

Responsibilities

• Monitor and manage Open Box cases.
• Coordinate actions with logistics team.
• Handle inbound calls for delivery and vehicle-related queries.

Skills

Communication

Attention to detail

Organisational skills

Customer service

Logistics

Education

Experience in customer service, logistics, or automotive operations

Tools

Excel

Internal tracking systems

Job description

About

Job description

Overview

We're looking for a proactive, highly organised VAR (Vehicle At Risk) Coordinator to join our fast-paced CDR team. This role follows a staggered shift pattern, with early and late shifts designed to ensure full coverage of our 6:00 AM - 6:00 PM phone line and operational responsibilities.

As a VAR Coordinator, you'll take the lead on managing Vehicle At Risk cases, working closely with internal teams, repair partners, and customers to prevent delays, resolve issues, and maintain high service standards. You’ll also play a key role in customer communication, repair oversight, and managing inbound calls related to vehicle deliveries.

Responsibilities

Key Responsibilities:

• Monitor and manage Open Box cases
• Liaise with third-party partners
• Follow up on G2Gs and aborted deliveries
• Coordinate actions with BCAL and the Logistics team
• Provide daily progress updates by chasing workshops and partners for repair statuses, maintaining accurate trackers (Evo, Zendesk, workshop spreadsheet), and communicating updates to customers promptly
• Attend and contribute to daily VAR meetings, presenting active case statuses and raising any blockers or risks to delivery timelines

Warranty & Aftersales Coordination

• Manage warranty collections and returns, including confirming fault reports and eligibility, scheduling drivers, and preparing job cards
• Inspect vehicles post-repair and coordinate returns
• Compile and submit repair reports
• Keep internal systems and documentation updated

Customer Support & Inbound Delivery Line

• Handle inbound calls for delivery and vehicle-related queries
• Support with repair order (RO) enquiries and vehicle transfer requests
• Deliver clear, professional communication to customers at all times

What We're Looking For

• Proven ability to manage fast-moving operational tasks
• Strong written and verbal communication skills
• Excellent attention to detail and a sense of ownership
• Proficiency in Excel and internal tracking systems
• Experience in customer service, logistics, or automotive operations is highly desirable

Job Types: Full-time, Temporary

Pay: From £13.69 per hour

Benefits

• Free parking

Schedule

• Day shift
• Monday to Friday
• Weekend availability

Location: Carlisle, England, United Kingdom

Languages: English