VAR Coordinator

Manpower; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking VAR Coordinators to manage Vehicle At Risk cases as part of a dynamic team. This fast-paced role involves coordinating repairs, providing excellent customer support, and liaising with various partners to ensure smooth operations. Ideal candidates will thrive in a busy environment and possess strong communication skills, making them pivotal in delivering outstanding service.

Qualifications

• Proven ability to manage fast-moving operational tasks.
• Strong verbal and written communication skills required.
• Experience in customer service and logistics is highly desirable.

Responsibilities

• Manage Vehicle At Risk (VAR) cases with accuracy.
• Liaise with third-party partners for timely progress.
• Schedule drivers and prepare job cards for repairs.

Skills

Communication

Attention to detail

Customer service

Logistics knowledge

Excel proficiency

Job description

Role: VAR Coordinator - CDR Team
Shift Pattern: Monday to Friday plus one Saturday per month

Early Shift: 6:00 AM - 2:30 PM

Late Shift: 9:30 AM - 6:00 PM

About the Role

We are seeking three proactive and highly organised VAR Coordinators to join our dynamic CDR team at our site in Corby. This fast-paced role involves managing Vehicle At Risk (VAR) cases to ensure smooth operations and excellent customer service.
You will work staggered shifts covering 6:00 AM to 6:00 PM, supporting our phone line and operational activities. Your focus will be on coordinating vehicle repairs, liaising with internal teams and external partners, and maintaining clear communication with customers to prevent delays and resolve any issues promptly.

Key Responsibilities

VAR Case Management

Monitor and manage Open Box cases efficiently

Liaise with third-party partners to ensure timely progress

Follow up on G2Gs and aborted deliveries

Maintain accurate trackers (Evo, Zendesk, workshop spreadsheets)

Provide daily progress updates and communicate proactively with customers

Participate in daily VAR meetings to report case statuses and highlight risks
Warranty & Aftersales Coordination

Manage warranty collections and returns, confirming fault reports and eligibility

Schedule drivers and prepare job cards for repairs

Inspect vehicles post-repair and coordinate their return

Compile and submit detailed repair reports

Keep internal systems and documentation up to date
Customer Support & Inbound Delivery Line

Handle inbound calls related to vehicle deliveries and queries

Assist with repair order (RO) enquiries and vehicle transfer requests

Deliver professional and clear communication to customers at all times

What We're Looking For

Proven ability to manage fast-moving operational tasks with accuracy

Strong verbal and written communication skills

Exceptional attention to detail and a strong sense of ownership

Proficiency in Excel and experience with internal tracking systems

Previous experience in customer service, logistics, or automotive operations is highly desirable

Why Join Us?

This is an excellent opportunity to join a well-established team. If you thrive in a fast-paced environment and enjoy coordinating complex operations while delivering outstanding customer service, we'd love to hear from you

Job Info

Job Title:

Company:

Manpower

Location:

Northampton, Northamptonshire

Posted:

Jul 8th 2025

Closes:

Aug 8th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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