Vanlife Operations Lead

Indie Campers; Greater Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading campervan marketplace is seeking a Vanlife Operations Lead to manage depot operations in Manchester. The role involves ensuring excellent customer service, maintaining the fleet, and coordinating team activities. Ideal candidates are travel enthusiasts with experience in customer service and a passion for the travel industry.

Benefits

Performance and Referral Bonuses

Free road trips across Europe, North America, and Oceania

Ongoing training and coaching

Qualifications

• Experience in Tourism, Hospitality, Retail, or Rent-a-car preferred.
• Fluent in English and eligible to work in the UK.
• Valid driver’s license and comfortable driving a campervan.

Responsibilities

• Handle reservations and organize vehicle check-ins/check-outs.
• Train and supervise team members.
• Maintain the fleet and oversee logistics.

Skills

Customer Service

Problem Solving

Organizational Skills

Job description

Join to apply for the Vanlife Operations Lead role at Indie Campers

1 day ago Be among the first 25 applicants

About Us

Indie Campers, the go-to campervan marketplace, is on a mission to make road trips accessible to everyone. Thanks to its digital approach and customer-centric focus, Indie Campers has developed a strong booking platform and offers high-quality, affordable road trips.

With over one million nights rented and more than 300,000 travelers from 169 countries, we offer a range of options including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. Our technological focus drives us to meet exciting and demanding challenges, requiring top talent and motivation. We are expanding our team and looking for passionate individuals to join our journey.

The Role

We are seeking travel enthusiasts with a passion for guest service for our depot in Manchester - Rochdale. You will be the face of our company, reporting to the Branch and Regional Operations Manager - UKI, ensuring excellent customer service, maintaining our fleet, and managing all operational issues to guarantee smooth depot operations.

Responsibilities

1. Handle reservations, organize vehicle check-ins/check-outs, and coordinate team activities.
2. Train, supervise, and coach team members.
3. Maintain the fleet, oversee logistics, and ensure campervans are in top condition.
4. Manage workforce planning, inventory, local suppliers, and cleaning services.
5. Address complaints, emergencies, and local issues to ensure smooth operations.
6. Assist in reselling campervans, including preparing and showing them to prospective buyers.

Requirements

• Travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car preferred.
• Fluent in English (mandatory).
• Eligible to work in the UK, with a valid driver’s license, and comfortable driving a campervan (mandatory).
• Availability to work on weekends and public holidays.
• Responsible, reliable, well-organized, and problem-solving skills.

Our Commitment

• Be part of a young, innovative, and growing company where you can make a difference.
• Opportunities for career development in Field Operations and potential transitions to our offices in Lisbon, Mexico City, or Manila.
• Ongoing training and coaching to develop your skills.
• Performance and Referral Bonuses as part of the compensation package.
• Free road trips across Europe, North America, and Oceania to experience Indie firsthand.

Ready to Go Indie?

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Travel Arrangements