Validations Advisor - Aston

Ats Euromaster Ltd; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle service provider is looking for a Validations Advisor in Birmingham. The role focuses on managing customer calls, obtaining work authorizations, and ensuring great customer service. Ideal candidates will possess excellent communication skills and expertise in problem-solving. This position offers various benefits including a company bonus scheme and career advancement opportunities.

Benefits

Company Bonus scheme

33 days' holiday

Training and career advancement opportunities

Michelin pension scheme

Life assurance & income protection

Refer and Earn Scheme

Enhanced maternity & paternity pay

Employee recognition & long service awards

Friends and Family discounts

Health and wellbeing programme

Healthcare cash plan options

Discounts on holidays, shopping, and more

Responsibilities

• Respond to all incoming calls within the call centre as required.
• Obtain authorisation to carry work on customer's vehicles as per policy.
• Operate efficiently to ensure minimum delay to the customer.
• Manage live job requests ensuring timely responses.
• Ensure outstanding customer care in a professional manner.
• Build and maintain strong professional relationships with customers.

Skills

Excellent communication skills

Problem-solving

Microsoft Excel

Email

Job description

As Validations Advisor, you will liaise with internal departments to ensure authorised reimbursements are carried out promptly by ensuring all company systems are updated appropriately. Feeding back to the Team Leader on any identified improvements and efficiencies that will ensure outstanding customer care is delivered.

Responsibilities

• Respond to all incoming calls within the call centre as required
• Obtain authorisation to carry work out work on ATS Euromaster customer's vehicles in line with the customer's agreed policy
• Operate efficiently to ensure minimum delay to the customer
• Manage live job requests to ensure that all responses are dealt with in line with the industry standard of twenty minutes
• Ensure great customer service, To deliver outstanding customer care, in an honest and professional manner to existing customers such as leasing companies and suppliers
• Build and maintain strong professional relationships with external customers and internal employees to ensure the department is easy to do business with
• Standardised with the rest of department

Qualifications

• Excellent communication skills
• Problem-solving
• Microsoft Excel and Email

Benefits

• Company Bonus scheme
• 33 days' holiday (inclusive of bank holidays)
• Training and career advancement opportunities
• Michelin pension scheme matched up to 6% of base salary
• Life assurance & income protection (as a member of our pension scheme)
• Refer and Earn Scheme
• Enhanced maternity & paternity pay
• Employee recognition & long service award schemes
• Friends and Family discounts at our ATS Euromaster Centres
• Health and wellbeing programme
• Healthcare cash plan options
• Discounts on holidays, shopping, restaurants and much more, all through our employee benefits programme