Valentino Deputy Business Manager Selfridges (37.5 Hours)

L'OREAL GROUP; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty brand seeks a Deputy Business Manager to empower teams and enhance customer experiences in London. You will be responsible for team management, delivering luxurious brand engagements, and driving retail performance through innovative strategies. The ideal candidate is passionate about beauty, skilled in relationship building, and dedicated to achieving sales targets. Join us in shaping the future of beauty within a dynamic team environment at L'Oréal.

Benefits

30 days of holiday

Health and wellness benefits

Employee discounts

Career growth opportunities

Qualifications

• Passionate about beauty and skilled in customer engagement.
• Proven experience in team leadership and coaching.
• Ability to create engaging retail experiences.

Responsibilities

• Manage and develop the team through onboarding and performance feedback.
• Provide luxurious customer experiences and elevate brand presence.
• Support retail performance and plan engaging events.

Skills

Customer Engagement

Team Leadership

Sales Strategy

Social Media Savvy

Job description

Valentino Beauty Deputy Business Manager

Embrace your power. At Valentino Beauty, we believe that beauty is a celebration of individuality, a canvas for expressing your dreams and rewriting the rules.

We empower every individual to embrace their unique story and boldly express their authentic self.

Driven by a passion for couture, colour, and celebrating diverse perspectives, we offer a world of vibrant products and transformative experiences, inviting everyone to join our community of dreamers.

Join us in shaping the future of beauty, where inclusivity and self-expression reign supreme, and become a part of a brand that celebrates the individuality of every person.

Who we are looking for:

• A Beauty Guru: You're passionate about all things beauty and love sharing your expertise with your teams and customers! You're a pro at giving personalised advice and helping people find the perfect products that make them feel empowered.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Growth Champion: You're passionate about coaching and developing others. You see the potential in everyone and empower your team to achieve amazing things.
• A Trendsetter: Being active on social media, you're always on top of the latest beauty and wellness trends. You know how to connect with people both online and in person, being able to build a community around your passion for beauty.
• A Go-Getter: You're driven, ambitious, and love a challenge. You're excited to create innovative in-store experiences and achieve amazing results through your team.
• A Brand Ambassador: You're a true believer in the Valentino mission and values. You're passionate about our iconic brand and can't wait to represent them.

What you will be doing:

People Management and Development

• Supporting Team Onboarding and Training: Assist the Business Manager in onboarding new team members, delivering on the job coaching, supporting their ongoing development.
• Performance Monitoring: Assist the Business Manager in tracking team performance and identifying areas for improvement.
• Performance Feedback Support: Provide feedback to team members on performance, under the guidance of the Business Manager, focusing on coaching and development opportunities.

Elevating Customer Experience

• Embodying Brand Excellence: Act as a Valentino brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Valentino's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Deliver the Valentino Service Experience: Ensure that the team are delivering the Valentino

service model, delivering exceptional customer service and experiences.

Driving Retail Performance

• Exceeding Sales Targets: Contribute to the development and execution of plans to achieve retail targets and KPIs. Identify and communicate potential risks and opportunities to the Team Manager.
• Creating and Executing Engaging Events: Support the planning and execution of engaging events and animations that drive customer excitement for Valentino Beauty.
• Developing New Business: Contribute creative ideas to generate new business and support the implementation of innovative strategies.
• Building Client Relationships: Actively build and maintain relationships with key customers, contributing to the growth of the VIP customer base.

Operational Excellence

• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.

Support and Development - Invest in Your Future with L'Oréal Luxe

We're committed to your growth and development. Here's how we'll support you every step of the way:

• Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules during your first three months, covering everything you need to know about our brands and culture. From day one, you'll become an integral part of the L'oreal Luxe community.
• Continuous Learning: Benefit from ongoing training and mentorship with your Area Manager, Education Manager, and peers, developing your expertise in service excellence, retail best practices, skincare, makeup, and fragrance.
• Immersive Brand Experience: Connect with the wider Be Luxe Community at our stunning head office in White City, London, for an immersive training induction that will deepen your understanding of our brands and values.
• Exclusive Product Previews: Get hands-on with the latest innovations and trendsetting products at regular training events, staying ahead of the curve.
• On-Demand Learning Resources: Access our internal platform for self-directed learning, expanding your knowledge and building valuable relationships.
• Career Growth Opportunities: Collaborate with your Area Manager, and Education team to chart your career path and unlock your full potential within L'Oréal Luxe.

Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal

Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:

• Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.