Vacancy for Digital Services Performance Analyst at The National Archives

Digital Preservation Coalition; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

The National Archives seeks a Digital Services Performance Analyst to transform digital services. In this full-time role, you'll analyze data, generate insights, and support product teams, collaborating on user behaviors and optimizing performance. A blend of onsite and remote work is available, with a focus on attracting diverse talents.

Qualifications

• Extensive experience with web analytics.
• Excellent analytical, problem-solving, and organisational skills.
• Ability to discover and share insights with stakeholders.

Responsibilities

• Generate clear, actionable insights to support business goals.
• Work closely with product teams to understand user behavior.
• Share information across the organization and train others.

Skills

Web analytics

Analytical skills

Problem-solving

Data manipulation

Communication

Tools

Python

R

Data visualisation tools

Job description

Vacancy for Digital Services Performance Analyst at The National Archives

26 March 2022

Richmond upon Thames, London

Full-Time

Summary

We are transforming our digital services at The National Archives.

As part of the Digital Services department, you will work with all available digital data and, using your analytical skills, generate clear, actionable insights to help develop our business goals. You should be confident in discussing your findings and assisting others in understanding the next steps.

You will support product teams, especially user researchers, to combine the ‘what’ and ‘why’ of user behaviour, as well as product and service managers, to identify ‘what good looks like’ and develop hypotheses.

You’ll be a clear and confident communicator, able to share information across the organisation, train others, and enable them to gather their own metrics.

In addition to excellent analytical and problem-solving skills, you should bring innovative ideas to enhance our analytical outputs. Experience with data visualisation tools, Python, or R would be advantageous.

This is a full-time position. Requests for part-time, flexible working, or job sharing will be considered, depending on operational needs.

A combination of onsite and remote work is available; applicants should be able to regularly travel to our Kew site.

We are an equal opportunities employer, welcoming applications from all backgrounds, ages, and experiences, including people with disabilities. We aim to attract a diverse pool of talent for all roles.

Responsibilities

HOW TO APPLY:

To submit your application, click the 'Apply now' button on this page. You will need to write a personal statement and upload your CV. Please explain, with examples, how you meet the essential criteria below. You may include knowledge, skills, abilities, experience from paid work, education, leisure, or voluntary activities. Selection will be based largely on this information, so please use the full 1250-word limit.

Essential criteria:

1. Extensive experience with web analytics

2. Excellent analytical, problem-solving, and organisational skills, with high accuracy and a proactive, solutions-focused approach

3. Ability to discover and share insights with stakeholders of varying seniority and analytical expertise

4. Practical experience in conversion rate optimisation, measuring transactional outcomes, publishing performance, and user experience

5. Experience working with developers to build analytical solutions aligned with technical requirements

6. Strong proficiency with spreadsheets and data manipulation

7. Experience working in an agile, multidisciplinary team focused on user needs