UX/UI & Digital Design Manager

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Carnival UK is seeking a UX/UI & Digital Design Manager to spearhead the digital direction and empower a high-performing creative team. This role involves designing user-centric journeys, managing a comprehensive product roadmap, and ensuring the seamless delivery of exceptional guest experiences. As part of a dedicated Digital function, you will drive innovation and enhance revenue growth while embodying a culture of agility and curiosity. The position also offers hybrid working options and an attractive benefits package.

Benefits

Employee Discounted Cruising

Annual bonus

Minimum 25 days leave

Pension scheme

Private medical and dental insurance

Life Assurance

Employee Shares Plan

Electric Car and Cycle to Work schemes

Qualifications

• Extensive experience in UX design and research.
• Deep understanding of user design principles.
• Experience with usability testing and front-end development.

Responsibilities

• Design and deliver the strategic roadmap for P&O Cruises.
• Manage user defect identification and quality assurance.
• Ensure user needs are met through design and functionality.

Skills

UX design

User research

Usability testing

Leadership

Communication

Analytical skills

Tools

Design systems

Front-end development

Job description

Job Description

Carnival UK is in search of a UX/UI & Digital Design Manager, who is crucial in supporting our digital direction and nurturing a high-performing team.

Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the UX/UI & Digital Design Manager will play a pivotal role in shaping the way we do this.

This new and exciting opportunity is responsible for the development, testing and improvement of user-centric journeys across the P&O Cruises product portfolio.

Your responsibilities will include:

1. Designing & delivering on the P&O Cruises strategic roadmap, vision and backlog, taking ownership of agreed initiatives, online user feedback and business owner relationships, writing high level designs for testing & development.
2. Manage the overall user defect identification and quality assurance developments in both compliance and UX.
3. Understanding the needs and expectations of users & ensure these are met through the design and functionality of the experience.
4. Support the delivery of the agreed product roadmap of features, ensuring relevant subject matter experts (SMEs) are consulted at all stages to make the end result fit-for-purpose, whilst ensuring optimal ROI for our Capital and Operating expenditure.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a UX/UI & Digital Design Manager, we're looking for:

• Extensive experience in UX design and research
• Deep understanding of user design principles
• Experience with user research methods and usability testing
• Knowledge of front-end development and design systems

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who have:

• Confident leadership and team management skills
• Strong influencing skills and the ability to manage expectations
• Excellent communication and presentation skills
• Strong analytical skills for interpreting user data

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Employee-led networks

Ready to Lead?

If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

#Job Functions: Information Technology; Strategy / Planning; Marketing

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight-knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.