UX/UI Designer

Arriva UK Trains Limited; Wem; Hybrid; GBP 30,000 - 60,000; Full time

Job description

time left to apply End Date: April 26, 2025 (12 days left to apply)

job requisition id JR030104

UX/ UI Designer

London, Hybrid

FTC, 6-8 month

Are you passionate about the railway industry and eager to make a meaningful impact on the future of transportation? At Arriva UK Trains, we are dedicated to delivering high quality, reliable, and sustainable rail services across the United Kingdom. As part of the Arriva Group, one of the largest providers of passenger transport in Europe, we pride ourselves on our commitment to innovation, customer satisfaction and environmental responsibility.

Arriva UK Trains is at the heart of the UK’s rail industry, supporting a diverse portfolio of leading rail operators including CrossCountry Trains, Arriva Rail London and Chiltern Railways. We also drive operational excellence through our Arriva Rail Services which includes Grand Central, Arriva Traincare and Arriva Road Transport Services. With a focus on innovation and growth, Arriva UK Trains leads the way in expanding our footprint through strategic tendering and acquisitions, shaping the future of rail travel across the UK.

Our team is the driving force behind our success, and we are looking for dynamic, dedicated individuals to join us on our journey.

Embrace the challenge and become part of a company that is at the forefront of shaping the future of rail travel. Together, let’s make every journey better.

Are you passionate about crafting seamless and user-focused digital experiences? We’re looking for a UX/UI Designer to lead the design of the digital user experience and interface for the Arriva Customer Engine (ACE) – our multi-platform retail solution used across several Arriva businesses.

This key role focuses on delivering simple, efficient, and user-centric digital journeys that meet the high standards expected from our retail platform. You’ll be a core part of the IT & Digital Team, working closely with ACE Product Manager to bring exceptional customer experiences to life.

This individual needs to have the right to work in the UK.

What you will be doing:

1. Lead the creative direction for the Arriva Customer Engine (ACE), setting the tone for outstanding digital design that’s simple, smart, and user focused.
2. Own the end-to-end design process — whether it’s a quick improvement or a big strategic project, you’ll ensure every touchpoint feels seamless and intuitive.
3. Collaborate with passionate teammates in product and development to turn ideas into beautifully crafted, user-friendly digital experiences.
4. Work hand-in-hand with our digital partners, bringing your designs to life across mobile, desktop, and app platforms.
5. Use real customer insights and feedback to back up your ideas — from research to usability testing, your designs will be driven by what users truly need.
6. Map out user journeys and identify pain points, making sure every design decision makes things smoother, easier, and more enjoyable for our customers.
7. Champion accessibility, ensuring all our digital experiences are inclusive and meet high standards for everyone.
8. Bring your ideas to the table — and present them confidently to stakeholders with compelling mock-ups and clear storytelling.
9. Stay one step ahead, keeping an eye on industry trends and making sure our digital experiences stay fresh, relevant, and competitive.
10. Be part of a collaborative, forward-thinking product team, where continuous improvement, creativity, and innovation are part of everyday life.

What you will need:

1. This individual will need to have had at least four years of commercial experience working as a User Experience designer or experience working in a similar role, with demonstrative experience of working on complex desktop, mobile and app applications.
2. Strong experience of conducting usability testing, both remotely and in-person is essential for this role.
3. You will need to have a high attention to detail in designing and presenting work, as well as the ability to multitask, think analytically and problem solve.
4. The UX/UI Designer will need to have strong communication and organisational skills and will need to take responsibility for their own work and standards.
5. Any knowledge or background in public transportation markets would be highly advantageous.

What you'll get:

1. Free Arriva UK Rail travel for you and immediate family.
2. 25 days holidays and statutory bank holidays.
3. Life Assurance, plus access to one of the UKs largest networks of medical professionals.
4. Access to discounts and cash back through ‘The Village’ – our online reward gateway.
5. Cycle to work scheme.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…

If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.

About Us

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.