Product Adoption Lead

EasyJet Plc; Luton; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Staff travel benefits

7% pension

Private medical insurance

25 days holiday + bank holidays

Annual holiday credit

Flexible benefits package including (e

Share schemes

Job summary

easyJet is reshaping how colleagues interact with digital products. We are hiring a Product Adoption Lead to join the Connected & Optimised Flight Operations mission, shaping adoption from discovery through scaled use across cabin crew and pilots.

You’ll lead end-to-end adoption strategies, run colleague research, and create practical change plans that translate insights into product roadmaps and measurable outcomes across the network.

Qualifications

• Strong change and adoption expertise with experience designing strategies delivering measurable behaviour change and business outcomes in complex environments.
• Understanding of digital product delivery and agile ways of working.
• Ability to build trusted relationships across business and technical audiences, facilitate workshops and influence stakeholders with clear evidence-based recommendations.
• Combine empathy and curiosity with storytelling to translate insights into actionable product decisions.

Responsibilities

• Define and deliver end-to-end adoption strategies across multiple data and technology products, aligned to business outcomes.
• Lead colleague research using qualitative and quantitative methods to identify needs, behaviours and barriers.
• Create practical change plans, impact assessments, engagement activity and adoption measures, then demonstrate value and continual improvement.
• Equip leaders and managers to lead change locally and coach product teams to embed adoption in planning and delivery.

Skills

Change management

Adoption strategy

Stakeholder management

Qualitative research

Quantitative analysis

Agile ways of working

Job description

Luton | Full-time | Hybrid

20% bonus

• 7% pension
• Staff travel benefits

We operate a hybrid working policy of 2 days a week spent with colleagues. The role also requires occasional travel across the easyJet network, depending on business needs.

You turn complex colleague needs and product data into practical change that people choose to use.

You’re curious about how work really happens, confident across technical and operational teams, and focused on making new technology stick. This role puts you at the centre of improving the day-to-day experience of cabin crew and pilots.

The opportunity

easyJet is digitalising the colleague experience through products that make work simpler, smarter and more connected. As Product Adoption Lead, you’ll join the cross-functional Connected & Optimised Flight Operations mission, deploying technology across our cabin crew and pilot communities.

You’ll shape adoption from discovery through to scaled use, combining colleague insight, change expertise and measurable outcomes so teams introduce the right products at the right time and embed lasting ways of working.

“The strongest adoption leads are curious about how people really work, confident with evidence and able to tell a clear story about what needs to change. This role is about bringing those strengths together so our products deliver lasting value for cabin crew, pilots and the wider operation.”

Business Change Team, easyJet

The team & culture

You’ll be part of the Business Change Management practice and a core member of the mission leadership team, working closely with Product Managers, Delivery Leads, Engineers, Designers and operational leaders.

The environment is collaborative and fast-moving. You’ll bring the colleague voice into product decisions, navigate evolving priorities and make adoption a shared responsibility, not a final step.

What You’ll Be Doing

You'll define and deliver end-to-end adoption strategies across multiple data and technology products, sequencing activity with the product lifecycle and keeping it aligned to clear business outcomes.

You'll lead colleague research using qualitative and quantitative methods, bringing together feedback, analytics and operational data to identify needs, behaviours and barriers. You'll turn those insights into recommendations that shape product roadmaps and leadership decisions.

You'll create practical change plans, impact assessments, engagement activity and adoption measures, then use the results to show value, demonstrate adoption and continuously improve what happens next.

You'll equip leaders and line managers to lead change locally, build capability through coaching and support product teams in making adoption part of planning, prioritisation and delivery

What We’re Looking For

You have strong change and adoption expertise, with experience designing strategies that deliver measurable behaviour change and business outcomes in a complex operational or digital environment.

You understand digital product delivery and agile ways of working. You connect product maturity with the right change activity, translate features into colleague benefits and adapt as priorities evolve.

You build trusted relationships across business and technical audiences, facilitate productive workshops and influence senior stakeholders with clear, evidence‑based recommendations.

You combine empathy and curiosity with clear storytelling, using qualitative and quantitative insight, adoption measures and engaging materials to make complex change easy to understand.

What You’ll Get

• Competitive base salary + up to 20% bonus
• 7% employer pension contribution
• Private medical insurance
• 25 days holiday + bank holidays
• Annual credit towards an easyJet holiday
• Excellent staff travel benefits
• Flexible benefits package including share schemes

Diversity Isn't a Checkbox — It's How We Fly

The best products are shaped by different experiences, perspectives and ways of thinking. We want you to bring your own insight and curiosity, challenge assumptions and help us create technology that works for the diverse colleagues who use it every day.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area

Human Resources

Primary Location

United Kingdom-London-London Luton Airport

Organisation

People