UX Researcher

3761 Barclays - BX - UK; Northampton, Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Barclays is seeking a UX Researcher to understand customer needs, behaviors and pain points to inform design decisions and drive insight-led product development. You’ll lead research projects end-to-end using qualitative and quantitative methods within the Barclays Insight and Experience Design team (BiXD).

Based in Northampton and Manchester, you’ll work with a multidisciplinary group and partner with Design, Product, Channel, Marketing and Technology to embed research insights across the

Qualifications

• Hands-on experience with qualitative and quantitative research methods.
• Ability to analyze and triangulate insights from diverse data sources.
• Strong collaboration with colleagues, stakeholders and external parties.
• Proven ability to influence discussions with research findings.
• Excellent communication, storytelling and presentation skills.
• Experience with recruitment strategies for challenging audiences.

Responsibilities

• Lead creation and execution of research projects end-to-end.
• Utilize qualitative and quantitative methodologies to inform design decisions.
• Partner with Design, Product, Channel, Marketing, Transformation and Technology.
• Develop prototypes and value propositions to test concepts with users.

Skills

Research methods

Mixed methods

Analysis

AI + human judgment

Stakeholder collaboration

Communication

Recruitment

Job description

Job Description Purpose of the role

To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.

Accountabilities

Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a UX Researcher

Where you'll play a key role in understanding our customer's needs, behaviours and pain points to inform design decisions and encourage insight led product development. You will be responsible for leading the creation and execution of research projects utilising both qualitative and quantitative methodologies. This role sits within the Barclays Insight and Experience Design (BiXD); a multidisciplinary design team made up of UX Researchers, UX and UI Designers, Copywriters and Design Ops holding a unique position, working on projects pan- bank. We are looking for someone that is a self-starter, can independently run research end to end and shines within a team of researchers.

Requirements and Skills

To be successful in this role you should have:

• Hands-on experience and strong research craft knowledge covering a range of qualitative and quantitative research methodologies, to be used in both discovery research and design concept/ prototype research.


• Strong experience in analysis and triangulation of insights, bringing together in a logical and engaging way that marries both AI automation and human judgement and expertise.


• That you are a strong collaborator, building positive relationships with colleagues, stakeholders and external third parties, gaining their trust and creating research advocates.


• You'll need to be able to collaborate with stakeholders of varying levels and lend your influence and experience to those conversations.


• Strong communication, storytelling and presentation skills to inspire and influence those around you.


• Keen eye for detail and open to feedback, learning from others around you and seeking ideas to evolve own thinking and outputs.


• Research recruitment experience and tactics, particularly in B2B or challenging to recruit industries.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job- specific technical skills.

Locations

This role will be based in Northampton and Manchester.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.