UX Researcher

BBC Studios; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

BBC Studios is seeking a User Researcher to enhance user experience across their digital products. This role involves collaborating with designers and product teams, conducting research to uncover user needs, and delivering actionable insights to inform service development. Join a diverse and supportive team dedicated to customer-centric product design.

Qualifications

• Strong knowledge and experience in user research methods.
• Experience managing multiple projects and creating high-impact research deliverables.
• Experience collaborating with cross-functional teams in service design.

Responsibilities

• Design and conduct the end-to-end research process.
• Collaborate with UX and service designers to align research goals.
• Create compelling research reports and actionable insights.

Skills

Qualitative research methods

Quantitative research methods

Usability testing

User interviews

Survey design

Tools

UserTesting.com

Askable

Job description

PORTFOLIO

Please submit your portfolio link to your resume when applying as we will be reviewing these as part of applications.

JOB DETAILS

JOB BAND: C

CONTRACT TYPE: Permanent, Full-time

DEPARTMENT: BBC Studios Product Group

LOCATION: London – Hybrid

PROPOSED SALARY RANGE: £40,500 - £50,000 plus London Weight Allowance £5,319 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

PURPOSE OF THE ROLE

We’re seeking a User Researcher to join our UX&D team at BBC Studios. In this solo role, you’ll collaborate with UX designers, service designers, and product teams to plan and conduct research that uncovers user needs across a wide range of digital products and services. You’ll be part of a supportive UX team that values research deeply, and your work will help shape and advance our research practice across the organisation, driving meaningful improvements in user experience.

WHY JOIN THE TEAM

Studios Product Group is growing function dedicated to crafting and delivering exceptional, customer-centric products. Our collective drive fuels growth and operational excellence at BBC Studios. Our portfolio is diverse and focused on supporting our global business, whether that be direct to consumer offerings or tools to support our teams internally. Our products include a number of marquee brands e.g. BBC.com, Top Gear and Bluey.

Your Key Responsibilities And Impact

• Design and conduct the end-to-end research process — from writing scripts, recruiting participants, moderating sessions, to synthesising and presenting results.
• Collaborate closely with service designers and UX designers to align research efforts with project goals.
• Create compelling research reports that synthesise and analyse findings into personas, insight packs and deliverables. Translate research findings into clear, actionable insights that inform service and product development.
• Providing guidance about research methods and tools, promoting high standards and best practice across the team
• Help improve internal processes for recruiting participants from within BBC Studios, including inclusive practices for accessibility needs.
• Plan, design, and execute user research and usability testing to explore and validate user needs, behaviours, pain points and motivations.
  
  

Essential Criteria

YOUR SKILLS AND EXPERIENCE

• Strong knowledge of qualitative and quantitative research methods, including user interviews, usability testing, surveys, diary studies, and contextual inquiry.
• Experience at conducting user research at every stage of service design and product development to inform and improve outcomes.
• Experienced in creating high-impact research deliverables and proven experience in managing multiple concurrent projects.
• Skilled in using testing tools, with hands-on experience in platforms like UserTesting.com and Askable.
• Experience in partnering with cross functional teams—including UX, service design, and product.
  
  

Desired But Not Required

• Previous experience working within media, broadcasting or entertainment sectors.
• Familiarity with service design methodologies.
• Familiarity with accessibility best practices and inclusive research approaches.
• Enthusiastic about mentoring or guiding others in the team to improve research fluency.
  
  

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

NEXT STEPS

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

#BBCSTUDIOS

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.