UX Research Lead- Nutmeg- Vice President

J.P. Morgan; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services company in London is seeking a Research Team Lead to guide a team of UX researchers. This role involves both management and hands-on research work to improve digital product experiences. The ideal candidate has experience in leading research initiatives and a strong understanding of user-centered design principles. This position is crucial for aligning research activities with business objectives and advocating for user-centered practices across teams.

Qualifications

• Experience in a variety of research methodologies, specifically related to digital products.
• Experience in leading and managing a team.
• Strong presentation skills with the ability to adapt content.

Responsibilities

• Lead and manage the Nutmeg research team, ensuring alignment with business goals.
• Champion user-centered design and data-driven decision-making.
• Collaborate with cross-functional teams to align priorities.

Skills

Team leadership

Research methodologies

User-centered design

Presentation skills

Education

Graduate level qualification or equivalent experience

Job description

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.

Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with constant innovation a core part of our ethos since the beginning. We aim to provide clients with the best digital investing experience, ensuring digital security and customer satisfaction – meaning you’ll have the opportunity to make a real difference.

As the Research Team Lead at Nutmeg you will guide and inspire our team of UX researchers to understand our clients better and help to design the best experiences for them across our suite of products and services. We are looking for someone who can be the lead for the team, both in terms of direct management as well as representing the research function to the rest of the business. This is also a hands-on role, where we expect you to be an active participant in research activity and helping to define appropriate research methodologies.

Responsibilities

• Leading and managing the Nutmeg research team, ensuring alignment with business objectives and goals.
• Serving as a thought leader in UX research and market research, championing and advocating for user-centered design and data-driven decision-making.
• Collaborating with cross-functional teams (Product, CX, Marketing, Brand, Engineering, Service, etc.) to align priorities and roadmaps.
• Promoting the integration of research within other team processes and advocating for the research team across the organization.
• Overseeing and negotiating the research budget to maximize impact and efficiency.
• Enhance standard research processes, improve efficiencies, and manage stakeholder relationships.
• Providing line management for the research team, supporting their personal development and growth.
• Reporting on research activities and priorities across the team.
• Ensuring thorough documentation and audit trails for research initiatives, including compliance with consumer duty requirements.

Required qualifications, capabilities and skills

• Experience in a variety of research methodologies, specifically related to building digital products and services.
• Experience in leading and managing a team.
• Ability to balance leadership with hands-on research work.
• Thrives in a fast-paced, collaborative, team-oriented environment.
• Strong presentation skills with the ability to adapt content to various audiences.
• Graduate level qualification or equivalent experience.

Preferred qualifications, capabilities and skills

Experience in the financial services industry or other regulated industries preferred.

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