UX Programme Lead: Education & Adoption

Driver and Vehicle Standards Agency; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Job summary

A government agency in the UK is seeking a User Experience Manager to lead the User Services User Experience Programme. The role involves managing stakeholder relationships, ensuring user feedback is collected for continual improvement, and promoting the adoption of IT services. The ideal candidate will have experience in user experience management and stakeholder engagement, alongside strong analytical skills. This position offers a competitive benefits package including a generous pension contribution and flexible working options.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Experience managing user experience programs.
• Strong stakeholder management skills.
• Ability to analyze feedback for service improvements.

Responsibilities

• Promote knowledge base use among Technology Services Teams.
• Ensure feedback from users is collected and analyzed.
• Chair the User Services Improvement Group.

Job description

A government agency in the UK is seeking a User Experience Manager to lead the User Services User Experience Programme. The role involves managing stakeholder relationships, ensuring user feedback is collected for continual improvement, and promoting the adoption of IT services. The ideal candidate will have experience in user experience management and stakeholder engagement, alongside strong analytical skills. This position offers a competitive benefits package including a generous pension contribution and flexible working options.