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UX Manager - National/Hybrid

Royal Mail Group

London

On-site

GBP 53,000

Full time

5 days ago
Be an early applicant

Job summary

Join Royal Mail Group as a UX Manager where you’ll enhance user experiences across digital platforms. The role entails leading user research, collaborating with teams, and developing designs using Figma. Candidates should possess at least three years of relevant experience, strong understanding of UX principles, and a collaborative mindset.

Benefits

10% annual bonus potential
25 days annual leave plus bank holidays
Enhanced maternity pay and family-friendly support
Discounts on groceries and household bills
24/7 access to wellbeing services

Qualifications

  • A minimum of three years' experience working in similar UX and design-focused roles.
  • Solid understanding of UX principles, user-centered design, and accessibility best practices.
  • Clear communicator with a collaborative mindset.
  • Detail-oriented and passionate about improving user experiences.

Responsibilities

  • Collaborate with senior UX and product teams to enhance key customer journeys across Royal Mail App, Shop, and Website.
  • Lead and execute user research, including usability testing, surveys, and interviews.
  • Translate research insights into actionable design recommendations.
  • Create low-to-high fidelity prototypes and interaction designs using Figma.
  • Support the development and refinement of wireframes, mock-ups, and user flows.
  • Help maintain and contribute to Royal Mail's evolving design system.
  • Work cross-functionally with developers, marketing teams, and stakeholders to ensure UX continuity.
  • Monitor digital performance and customer feedback to identify UX opportunities.
  • Help establish a multivariate testing programme across platforms to embed a test-and-learn approach to UX changes.

Skills

UX principles
User-centered design
Accessibility best practices
Hands-on experience with Figma
Qualitative and quantitative user research
Clear communication
Collaborative mindset
Detail-oriented
Empathetic design thinking

Tools

Figma
Adobe Analytics
Adobe Target

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job reference 326374
UX Manager - National/Hybrid
£52,513

10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time
Royal Mail Farringdon

An exciting opportunity has arisen to join Royal Mail as a UX Manager. In this position, you'll support the continuous improvement of user experience across all Royal Mail digital platforms. This role helps shape user-friendly and effective journeys using modern UX tools and methodologies.

About the role

In this position, you'll:

  1. Collaborate with senior UX and product teams to enhance key customer journeys across Royal Mail App, Shop, and Website.
  2. Lead and execute user research, including usability testing, surveys, and interviews.
  3. Translate research insights into actionable design recommendations.
  4. Create low-to-high fidelity prototypes and interaction designs using Figma.
  5. Support the development and refinement of wireframes, mock-ups, and user flows.
  6. Help maintain and contribute to Royal Mail's evolving design system.
  7. Work cross-functionally with developers, marketing teams, and stakeholders to ensure UX continuity.
  8. Monitor digital performance and customer feedback to identify UX opportunities.
  9. Help establish a multivariate testing programme across platforms to embed a test-and-learn approach to UX changes.

About You

  • A minimum of three years' experience working in similar UX and design-focused roles.
  • Solid understanding of UX principles, user-centered design, and accessibility best practices.
  • Hands-on experience with design tools such as Figma.
  • Experience in conducting and synthesizing qualitative and quantitative user research.
  • Clear communicator with a collaborative mindset.
  • Familiarity with Adobe Analytics and Adobe Target (Desirable).
  • Exposure to working in ecommerce, logistics, or complex service-based industries (Desirable).
  • Detail-oriented and passionate about improving user experiences.
  • Empathetic, curious, and data-informed in your design thinking.
  • Comfortable handling multiple projects simultaneously.

Next Steps

The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions.

Extra Benefits

  • Family-friendly support — enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
  • Discounts and offers — more than 800 offers to help you save on groceries, days out, holidays, and household bills*.
  • Supportive and generous company sick pay.
  • Your Wellbeing — 24/7 access to services and tools for physical and mental health, financial, and social support.

Trust is the foundation of Royal Mail and related entities. We aim to be transparent about our qualities and what a career with us entails, building trust from the start. Your interview is the first step, and we want you to shine. We'll provide interview questions in advance so you can prepare your best examples. At Royal Mail Group, we value trust and our people.

We understand candidates may not meet all criteria. If your experience is different but you have relevant skills, we'd love to hear from you.

Royal Mail Group is committed to inclusion and diversity. We welcome applications from all individuals, especially from the Armed Forces community, including cadet instructors and spouses/partners, as a Gold signatory to the Armed Forces Covenant.

If you require adjustments during the hiring process, please discuss with your recruiter.

For more about Royal Mail Group and our values, visit: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 1st August 2025. The advert may close early if enough applications are received.

#LI-Remote, #LI-Hybrid, #LI-POST, #LIMRT

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