UX Interaction Designer

Ofgem; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join Ofgem as a Senior Interaction Designer, leading the creation of user-centred services to support the UK's journey to Net Zero. This role involves mentoring, managing design practices, and influencing design across multiple services. You'll work with diverse stakeholders to deliver impactful digital solutions.

Benefits

30 days annual leave after 2 years

Excellent training and development opportunities

Civil Service pension

Flexible working hours

Family friendly policies

Qualifications

• Professional experience in interaction or UX design role.
• Experience using the GDS Design System and prototyping.

Responsibilities

• Lead interaction design activities and promote best practices.
• Manage and mentor designers.
• Develop design artefacts for projects.

Skills

Leadership

Collaboration

User-Centred Design

Tools

GDS Design System

Salesforce

Job description

Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK’s journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital innovation.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero, whilst protecting energy consumers – especially vulnerable people.

This is a unique opportunity to join a digital team working at the intersection of technology, policy and sustainability. Ofgem is developing an innovative digital platform that will enable cross-party working with a range of vital operations. You’ll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It’s a chance to shape design direction, lead high-impact projects, and help build services that really matter.

You’ll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You’ll be getting involved with prototyping using a new design system, developing accessible, inclusive experiences that deliver on user needs. In addition to practical design, you’ll be a key figure in mentoring junior designers, championing consistency, and embedding best practice across teams.

What’s more, exceptional candidates will also have the opportunity to become a Professional Development Lead (PDL). In this enhanced position, you’ll take on key leadership activities, supporting colleagues and driving performance excellence and management. You’ll be enabled to broaden your leadership skills while making a real difference to the design profession at Ofgem.

We’re looking for a confident design leader with proven experience in interaction or UX roles, including work aligned to the GDS service standard. You’ll need strong knowledge of the GDS prototyping kit, experience collaborating with content design, service design and user research, and the ability to support others in making smart, evidence-based design decisions.

We have a critical purpose to drive strategic business improvements across our mission-critical organisation. By joining Ofgem, you’ll play a key role in driving more efficient operations at Ofgem, ultimately supporting the transition to Net Zero and helping us protect consumers.

Key Responsibilities

• Lead interaction design activities and promoting design best practice on the Heat Networks digital programme but have opportunity to support projects across Ofgem
• Manage and mentor designers
• Grow and support interaction design in the Ofgem UCD community
• Support and mentor other UCD roles to have a better understanding of interaction design
• Increase awareness and understanding of interaction design across Ofgem

Key Outputs and Deliverables

• Develop and maintain design artefacts for projects and products
• Work with the Principal Designer to support the development of clear and efficient ways of working for User Centred Design
• Develop and implement frameworks and templates contributing to best practice
• Embed interaction design in the development of new services and products

Key Stakeholder Relationships

Internal

• Heat Networks policy and implementation teams
• DDaT User Centred Design community
• Product Managers and Service Owners

External

• Key user groups for services (including consumers, Local Authorities, energy suppliers and installers)

Person specification

ESSENTIAL:

• Professional experience in interaction or UX design role (LEAD)
• Experience using the GDS Design System, and ability to prototype using the GDS prototyping kit (LEAD)
• Professional experience of working with Service Design, Content Design and User Research
• Experience working to the GDS service standard
• Experience working with a diverse group of stakeholders
• Proven ability to lead others to make good design decisions

DESIRABLE:

• Understanding of digital accessibility, relevant guidance and legislation
• Experience undertaking GDS Service Assessments
• Experience of using Salesforce

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace

Technical skills

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Apply before 11:55 pm on Tuesday 27th May 2025