UX Designer - Public Sector

IBM; Leicester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global technology company in Leicester is seeking an experienced UX Designer to work on a significant public sector project. The role involves creating user-friendly digital solutions within the Government Digital Service framework. The ideal candidate will have a strong portfolio in UX design, particularly in the public sector, and expertise in tools like Sketch and Figma. This position offers a chance to contribute to important digital transformations in public service delivery.

Benefits

25 days holiday plus public holidays

Flexible working approaches

Employee Assistance Program

Qualifications

• Professional experience in UX design is essential.
• Proven experience with Government Digital Service (GDS) design principles.
• Strong portfolio showcasing diverse UX design projects.

Responsibilities

• Collaborate with teams to define and design new features.
• Conduct user research and usability testing.
• Create user flows, wireframes, prototypes, and visual designs.

Skills

User-centered design

Prototyping

Usability testing

Collaboration

Design tools proficiency

User research

Education

Bachelor's degree in Design or related field

Tools

Sketch

Figma

Adobe XD

Job description

Overview

We are seeking a talented and experienced UX Designer to join our team for a significant public sector project at IBM. The ideal candidate will have a strong background in user-centered design and specifically, experience working within the Government Digital Service (GDS) framework. This role will involve designing intuitive, user-friendly digital solutions that enhance public service delivery and digitally transform public sector operations.

As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, to be eligible for this role you must have the valid right to work in the UK. We do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you\'ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Curiosity and a constant quest for knowledge serve as the foundation to success here. You\'ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients. Our culture of evolution centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Responsibilities

• Collaborate with cross-functional teams to define, design, and ship new features following the GDS design principles.
• Conduct user research and usability testing to inform design decisions.
• Create user flows, wireframes, prototypes, and visual designs for web and mobile applications.
• Develop and maintain design systems and style guides.
• Contribute to the development of design standards and best practices.
• Advocate for users and ensure their needs are met in all design decisions.
• Work closely with product managers, developers, and stakeholders throughout the entire design process.

Qualifications

• Bachelor\'s degree in Design, Human-Computer Interaction, or related field.
• Professional experience in UX design.
• Proven experience with Government Digital Service (GDS) design principles and standards.
• Solid understanding of user-centered design (UCD) methodologies and processes.
• Strong portfolio showcasing a diverse range of UX design projects, particularly those within the public sector.
• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar.
• Excellent communication and collaboration skills, with the ability to articulate design decisions effectively.
• Understanding of accessibility and inclusive design.
• Desirable: Certification in UCD (e.g., International Professional Certification in User Experience), experience with Agile/Scrum, familiarity with IBM design tools, knowledge of interaction design, information architecture, and content strategy.
• Experience in conducting user interviews, usability testing, and heuristic evaluations.
• Proficiency in HTML/CSS for creating interactive prototypes.
• Experience with design tokens and component libraries.
• Understanding of data privacy regulations, especially for government projects.
• Experience with designing for voice interfaces or emerging technologies.

Additional Information

• Many training opportunities from classroom to e-learning, mentoring and coaching programs, and the chance to gain industry-recognized certifications.
• Regular and frequent promotion opportunities to drive and develop your career with us.
• Feedback and checkpoints throughout the year.
• Diversity & Inclusion as an essential and authentic component of our culture.
• A culture where your ideas for growth and innovation are always welcome.
• Internal recognition programs for peer-to-peer appreciation and from managers to employees.
• Tools and policies to support work-life balance, including flexible working approaches, sabbatical programs, paid paternity leave, maternity leave, and a maternity returners scheme.
• Benefits such as 25 days holiday (plus public holidays), online shopping discounts, an Employee Assistance Program, and a group personal pension plan contributed by the company.