UX Designer - Customer - Loyalty

Tesco UK; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tesco UK seeks a creative Midweight UX Designer in London to enhance customer shopping experiences. You will collaborate with diverse teams to design intuitive solutions, utilizing a strong portfolio and proficiency in tools like Figma. Enjoy a hybrid role with various benefits in a supportive environment.

Benefits

Bonuses

Holiday entitlement

Private medical insurance

Parental leave

Mental wellbeing support

Qualifications

• Strong portfolio demonstrating web, responsive, and app design.
• Experience in high-profile, customer-facing projects.
• Proficiency with tools like Figma and Sketch.

Responsibilities

• Design projects from start to finish, simplifying complex experiences.
• Participate in UX activities including wireframing and prototyping.
• Advocate for human-centred design ensuring accessibility standards are met.

Skills

Human-centred design

Customer research

Data analytics

Wireframing

Prototyping

User testing

Communication

Mentorship

Tools

Figma

Sketch

Marvel

Miro

Axure

Job description

UX Designer - Customer - Loyalty, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

22f35975aa75

Job Views:

7

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Tesco UK • London • Full-Time • Apply by 28-May-2025

About the role: We’re looking for a resourceful, imaginative and ambitious Midweight UX Designer to join our multidisciplinary team. As a Midweight UX Designer at the UK’s largest supermarket, you’ll be shaping experiences that help millions of people shop better. You’ll help discover new opportunities, contribute to intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll understand business goals and user expectations, creating design solutions that exceed both. You’ll become an expert in testing, iterating, and improving your work.

Audiences are diverse, with 11 million active app users and over 1 million online grocery orders weekly. You’ll need a strong appetite for human-centred design, customer research, data, and analytics. Collaboration with UX/UI designers, researchers, writers, service designers, data experts, product managers, and developers is essential. Experience using a digital design system is required, whether to improve prototypes or shape entire user journeys.

What you can expect: Join a business that values your expertise and offers opportunities for growth. Work in a talented, diverse team with a hybrid role promoting work/life balance. Enjoy a benefits package including bonuses, holiday entitlement, private medical insurance, parental leave, and mental wellbeing support.

Your responsibilities include:

• Design projects from start to finish, simplifying complex experiences.
• Participate in UX activities like discovery, sprints, sketching, wireframing, prototyping, and mapping.
• Partner with product managers to define customer problems and hypotheses.
• Advocate for human-centred design and inclusive principles, ensuring accessibility standards are met.
• Collaborate across teams to improve digital products and facilitate workshops.
• Use data and research to inform designs and validate solutions.
• Contribute to evolving the Design System and share design value across disciplines.

Required skills and experience:

• A strong portfolio demonstrating web, responsive, and native app design.
• Experience in high-profile, customer-facing projects.
• Passion for solving product problems with a comprehensive user experience approach.
• Proficiency with Figma, Sketch, Marvel, Miro, Axure, or similar tools.
• Ability to use qualitative and quantitative insights for decision-making.
• Experience with user research, journey mapping, wireframing, and testing.
• Knowledge of WCAG 2.1 level AA accessibility standards.
• Excellent communication and mentorship skills.
• Experience in retail is advantageous.

About us: We’re a diverse company committed to making every day better for our customers, colleagues, and communities. We support flexible working and are an inclusive employer, welcoming applications from all backgrounds. If you need support with your application, we’re happy to help. Please note, non-passport holders may need a work permit for this role.