UX Designer

JD.COM; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

JD.com in London is seeking an experienced Senior UX Designer to lead strategy and design for millions of European consumers on web and mobile platforms. You will uncover opportunities to improve every stage of the shopping journey and deliver human-centered experiences.

The role requires coordinating with product, design, research, engineering, and data teams in a fast-paced, start-up style environment, with an emphasis on end-to-end ownership and storytelling.

Qualifications

• 8+ years of professional UX design experience, with 2+ years leading mass-market consumer web/mobile products in the UK retail sector.
• Ability to use quantitative and qualitative insight to inform decisions.
• Strong English communication, both written and verbal.

Responsibilities

• Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping.
• Partner with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience.
• Collaborate with UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
• Work in a start-up style environment, where iteration is encouraged and design acumen is demonstrated through design end-to-end product ownership.
• Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills.
• Work onsite in London, UK.

Skills

UX design

Leadership

Mass-market products

UK retail experience

Education

Bachelor's degree

Job description

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

We are seeking an experienced Senior UX Designer to lead the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers' shopping journey on the web and mobile app, to provide the best user experience for online shopping.

• Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping.
• Partner with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience.
• Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
• Work in a start-up style environment, where iteration is encouraged and design acumen is demonstrated through design end-to-end product ownership.
• Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills.
• Work onsite in London, UK.

Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 8+ years of professional UX design experience with a recent 2+ years of leading mass‑market consumer web / mobile products experience in the UK retail sector.
• Ability to use both quantative and qualitative insight to inform decision-making.
• Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
• Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.