UX Design Specialist

International Baccalaureate Organization; Cardiff; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

A global education organization in Cardiff is seeking a UX Design Specialist. This role focuses on creating exceptional customer experiences across digital products, working closely with the Head of UX. Candidates should be passionate about understanding user needs and improving processes. The position offers competitive compensation and a hybrid working model.

Responsibilities

• Shape exceptional customer experiences across our digital products and services.
• Design complex products and services, both in-house and in partnerships.
• Centralise and standardise UX capabilities across IB Offices.

Job description

UX Design Specialist

Date Posted: 2025-09-25

Location: Cardiff, South Glamorgan, United Kingdom

Job Type: Professional, Full time

Salary: Circa £37,000 - £42,000 per annum (depending on experience)

Job Type: Full-Time, 37.5 hours, Permanent

Location: IB (International Baccalaureate) Global Centre, Cardiff

Hybrid working opportunity

About the IB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,800 schools across 162 countries. A career at IB is not just a job; it's an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.

About the job

The IB is undergoing an exciting transformation in how it delivers technology, driven by a new operating model. At the heart of this change is the UX Design department, which plays a critical role in shaping exceptional customer experiences across our digital products, designing complex products and services, both in-house and in partnerships with the broader IB ecosystem.

This team is passionate about understanding user needs and improving business processes to unlock new technology capabilities and deliver meaningful efficiencies. By centralising and standardising UX capabilities across the IB Offices, the department ensures consistency and excellence in user experience design.

As part of this team, you'll report directly to the Head of UX, who leads the IB's strategic direction on all UX topics and is responsible for establishing and growing this department.

Responsibilities

• Shape exceptional customer experiences across our digital products and services
• Design complex products and services, both in-house and in partnerships with the broader IB ecosystem
• Centralise and standardise UX capabilities across IB Offices to ensure consistency and excellence in user experience design
• Report directly to the Head of UX and contribute to the strategic direction of the department

Note: The original description did not specify formal qualifications. Please refer to the employer for the detailed qualifications for this role.