UX & CRO Specialist

apex8; England; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking tech company as a UX & CRO Specialist, where you'll enhance customer journeys through innovative design and strategic thinking. This role allows you to take ownership of the user experience, collaborating with various teams to create engaging digital experiences. With a focus on conversion rate optimization and user-centric design, you'll contribute to a dynamic environment that values creativity and collaboration. Enjoy a range of perks including free food Fridays, gym memberships, and team-building events while working in a supportive culture that fosters professional growth.

Benefits

Full pension package

Free food Friday

Free fruit available on site

Discounted Garage Services

Team-building events

Free onsite parking

Christmas and Summer staff parties

Training courses

Gym memberships at reduced cost

On-demand GP 24/7

Qualifications

• Strong grasp of digital design systems and interaction principles.
• Ability to translate ideas into wireframes, mockups, and interactive prototypes.

Responsibilities

• Own the end-to-end user experience from first interaction to sign-on.
• Conduct usability testing and recommend improvements to UI and UX.

Skills

UX & UI Design

Conversion Rate Optimisation (CRO)

Form Optimisation & Funnel Analysis

HTML, CSS, and JavaScript fundamentals

Understanding of web technology and accessibility standards

Strong analytical and problem-solving skills

Tools

Figma

Adobe Creative Cloud

WordPress

Contentful

Job description

In-House Software & Website Optimisation

This very exciting opportunity has arisen to join a progressive tech company based in West Sussex. Apex8 encompasses a group of companies which deal with the marketing, pricing, and purchase of thousands of vehicles every month. We are the fastest-growing company in our sector and have seen rapid growth over the past 5 years. We focus on lead generation and develop our own products and tools to provide a first-rate user experience, allowing us to process 100,000 enquiries each month. We promote an excellent company culture and working environment, with modern offices based in Tangmere, Chichester & Portchester, Portsmouth.

We are looking for a multi-skilled UX & CRO Specialist to join our in-house product team. This role requires a 360-degree approach to user experience design, form optimisation, and conversion rate optimisation. You’ll be responsible for the full UX lifecycle from ideation to implementation, while ensuring consistent and engaging digital experiences that support our business goals.

Key Responsibilities

We’re seeking someone who thrives in a small, collaborative team and can lead the charge in enhancing customer journeys. You will:

• Own the end-to-end user experience from the first interaction with the brand to system sign-on.
• Conduct usability testing to ensure materials are effective and optimised for user needs.
• Enhance engagement and creative consistency across the customer journey.
• Simplify complex UI challenges, testing and validating hypotheses where possible.
• Recommend and execute improvements to UI and UX based on best practices and business needs.
• Collaborate with marketing, sales, operations, and development teams to create seamless customer experiences.
• Design with accessibility in mind and ensure all assets adhere to strategic and brand design guidelines.
• Produce static and dynamic designs that stakeholders can interact with during the design process.
• Monitor and analyse competitor trends and maintain awareness of UX/CRO industry best practices.
• Generate ideas and innovative solutions with team members.
• Contribute to a consistent and engaging software UI in collaboration with internal teams.

Essential Attributes

• Strategic thinking with the ability to map out and design engaging user journeys.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Calm under pressure and proactive in fast-paced environments.
• Able to work both independently and collaboratively.

Key Skills Required

• UX & UI Design
• Conversion Rate Optimisation (CRO)
• Form Optimisation & Funnel Analysis
• Understanding of web technology, responsive design, and accessibility standards
• HTML, CSS, and JavaScript fundamentals
• Strong grasp of digital design systems and interaction principles

Preferred Tools & Experience

While we don’t mandate a specific toolset, experience with the following is highly beneficial:

• Design & Prototyping: Figma, Adobe Creative Cloud (Photoshop, InDesign, Illustrator), Balsamiq
• CMS Platforms: WordPress, Contentful, or other headless CMS platforms
• UI Design: Strong visual design skills for web-based software and applications
• Ability to translate ideas into wireframes, mockups, and interactive prototypes

If you’re a strategic thinker with a passion for creating meaningful digital experiences that drive results, we’d love to hear from you.

Reasons To Join Our Fabulous Team

• Full pension package
• Free food Friday for all staff working from site; varies from different restaurants, delivered directly to site
• Free fruit available on site 24/7
• Discounted Garage Services
• A range of optional team-building events throughout the year, including running and obstacle events, boat trips to the Isle of Wight, and other fun activities
• Free onsite parking for all staff
• Christmas and Summer staff parties
• Training courses to help you progress faster

Additional Benefits

• Gym memberships at reduced cost
• On-demand GP 24/7
• Cinema vouchers
• Holiday discounts
• Retail discounts between 4% and 25% (Caffe Nero, Pizza Express, TK Maxx, Adidas, & many more)

This role is either hybrid or fully remote; the working hours are Monday - Friday, 8am - 5pm.