UX Conversation Designer

hackajob; Slough; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading mobile services provider in the UK is seeking a UX Conversation Designer to create engaging conversational experiences. The role requires proven UX design experience, proficiency in tools like Sketch and Figma, and a strong understanding of NLP. Candidates will collaborate with cross-functional teams to enhance user interactions and streamline customer support processes.

Qualifications

• Proven experience in UX design, focusing on conversational interfaces.
• Proficiency in design tools such as Sketch, Figma, Adobe XD, and prototyping tools.
• Strong understanding of natural language processing (NLP) and AI technologies.

Responsibilities

• Create intuitive and engaging conversational experiences across platforms.
• Collaborate with cross-functional teams on conversational interfaces.
• Conduct user research and improve designs based on feedback.

Skills

Proven experience in UX design

Proficiency in design tools (Sketch, Figma, Adobe XD)

Understanding of natural language processing (NLP)

Excellent verbal and written communication

Ability to work collaboratively

Education

Bachelor's degree in UX Design or related field

Job description

Overview

hackajob is collaborating with Tesco to connect them with exceptional tech professionals for this role.

UX Conversation Designer

About Us

Tesco Mobile is a totally unique business, a 50/50 joint venture between Tesco and VMO2 that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is an award-winning business, that instils agile methodologies and cultivates a fantastic can-do attitude across its teams. We are always on the lookout for the best talent, be that from our two shareholders or the wider industry. Working at Tesco Mobile means being employed by one of our joint venture shareholders - Tesco or VMO2, our Head Office vacancies are advertised under both brands.

Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection - we are supermarket mobile!

About The Role

Our XD Chapter is seeking a talented UX Conversation Designer to join our Contact Automation Squad. In this role, you will be responsible for creating intuitive and engaging conversational experiences across various platforms. You will collaborate with cross-functional teams to design, prototype, and implement conversational interfaces that enhance user interactions and streamline customer support processes.

Preparation

Key responsibilities

• Understanding Opportunity & Context: Explore the opportunity, understand the context, and research options.
• Research Options: Draw on a range of SMEs to gather rich contextual information such as business processes, existing channel behaviour, customer insight, and technical feasibility.
• Prepare High Level Journey Design/Options: Collate information in tools like MIRO to prepare high-level journey designs and options.

Conversational Design

• Design Conversational Flows: (Re)imagine conversations and journeys to elevate customer experience from transactional to engaging.
• User Research: Conduct user research to understand customer needs, preferences, and pain points.
• Prototyping: Develop prototypes and wireframes to visualise conversational interactions.
• Collaboration: Work closely with product managers, developers, and other designers to ensure seamless integration of conversational interfaces.
• Testing and Iteration: Conduct usability testing and iterate on designs based on feedback and performance metrics.
• Documentation: Document conversational designs ready for implementation.
• Future Exploration: Explore the use of GenAI and rich contextual data to transform conversational design.
• MSFT Collaboration: Get to grips with Copilot Studio and how MSFT uses their tool. Work with the SD to ensure that DD for the MSFT Middlelayer (Power Platform) is fit for purpose.
• Supplier Support: Be point of contact for Supplier’s Conversational Designers during current supplier-lead implementation. Learn how they work and how to use Copilot Studio during these few months, and get ready to lead this when supplier engagement finishes.

Skills And Experience Required

• Experience: Proven experience in UX design, with a focus on conversational interfaces.
• Skills: Proficiency in design tools such as Sketch, Figma, Adobe XD, and prototyping tools.
• Knowledge: Understanding of natural language processing (NLP) and AI technologies.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work collaboratively in a fast-paced environment.
• Education: Bachelor\'s degree in UX Design, Human-Computer Interaction, or a related field.