UX Analyst

abrdn; City of Edinburgh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading investment group in Edinburgh is searching for a Business Analyst/Process Engineer to enhance client and operational solutions through AI and automation. The ideal candidate will have a strong background in software development, UX principles, and experience in Agile teams. Offering 40 days of annual leave, generous pension contributions, and additional benefits, this role promotes a blended working approach for better work-life balance.

Benefits

40 days annual leave

16% employer pension contribution

Private healthcare

Discretionary performance-based bonus

Flexible benefits including gym discounts

Qualifications

• Proven experience in marketing, client service or sales.
• Proven experience as a Business Analyst or Process Engineer in a large institution.
• Experience working in Agile teams.

Responsibilities

• Collaborate with internal stakeholders to understand business needs.
• Apply UX principles to ensure user-friendly solutions.
• Work closely with data and product teams to define requirements.

Skills

Software development and design experience

Strong analytical mindset

Excellent communication skills

Stakeholder management skills

Experience with UX principles

Understanding of AI technologies

Tools

Jira

Confluence

Azure DevOps

Job description

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At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save and invest in the way that works for them.

Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the role:

The Client Tribe is at the heart of delivering digital solutions that empower our Client Group and Marketing teams. From CRM and client portals to marketing automation and data platforms, we build the tools that make client and colleague experiences smoother, smarter, and more impactful. We work in agile PODs — small, focused teams with real autonomy — where collaboration and purpose drive everything we do.

Right now, we’re launching a new capability to uncover AI and automation opportunities that reimagine how colleagues work day-to-day. A dedicated team is being formed to lead process reengineering, helping us unlock efficiency and deliver better outcomes for clients. If you’re excited by problem solving, strategic thinking, enjoy working with great people and thrive in discovering and delivering solutions to problems this role is a great fit for you!

Key Responsibilities:

• Collaborate with internal stakeholders to understand and document business needs.
• Apply UX principles to ensure that all solutions are user-friendly and meet the needs of end-users.
• Work closely with data engineers, technical leads, product owners, and reporting teams to define requirements and validate outputs.
• Advocate for agile and design thinking with the design thinking approach, and mentor colleagues in these skills.
• Collaborate on POC and implementations of AI and automation solutions to streamline business processes and enhance efficiency.
• Maintain documentation of processes, business rules, and automation logic to support transparency and governance.
• Contribute to the continuous improvement of Agile practices, participating in sprint planning, retrospectives, and backlog grooming.
• Identify opportunities to reuse existing functionality, simplify processes, and leverage configuration to accelerate solution delivery.

About the candidate:

• Software development and design experience
• Proven experience in marketing, client service or sales
• Proven experience as a Business Analyst or Process Engineer in a large institution.
• Strong understanding of AI and automation technologies.
• Experience with UX and design thinking principles and practices.
• Experience working in Agile teams, with proficiency in tools like Jira, Confluence, or Azure DevOps.
• Excellent communication and stakeholder management skills.
• Strong analytical mindset with the ability to interpret complex processes and identify new ways of working

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits

Our business:

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do.

An inclusive way of working:

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

, where diverse perspectives drive our actions, is at the core of who we are and what we do.