Utility Service Advisor

TalentHQ Ltd; Welwyn Garden City; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Utility Service Advisor in Welwyn Garden City. The role includes managing customer service queries, maintaining supplier records, and building relationships. The ideal candidate possesses strong analytical skills, attention to detail, and proficiency in Excel. Benefits include private health insurance and employee discounts. Salary offered is £26,000 plus a discretionary bonus.

Benefits

Pension scheme

Employee discounts and savings

Private health insurance

Relaxed dress code

Day off on your birthday

Qualifications

• Strong customer service mindset with analytical and problem-solving skills.
• Excellent organisation, prioritisation, and attention to detail.
• Confident communicator, both written and verbal.

Responsibilities

• Manage and resolve utility customer service queries within agreed timescales.
• Build strong relationships with utility suppliers and internal teams.
• Maintain accurate internal system records for queries and contracts.

Skills

Customer service mindset

Analytical skills

Problem-solving skills

Excellent organisation

Attention to detail

Confident communicator

Proficiency in Excel

Job description

Overview

Job Title: Utility Service Advisor

Location: Welwyn Garden City, Herts

Salary: £26,000 per annum + £2,000 discretionary annual bonus (paid quarterly) after first 12 months

Contract: Permanent, Full-time / Monday-Friday, 37.5 hours per week

Responsibilities

• Manage and resolve utility customer service queries within agreed timescales.
• Tackle queries of varying complexity with professionalism and persistence.
• Coordinate tenancy changes and update supplier records.
• Build strong relationships with utility suppliers and internal teams.
• Confirm contract information with suppliers and validate invoices.
• Issue contract terminations and resolve any supplier objections.
• Keep up-to-date with industry changes and share updates internally.
• Maintain accurate internal system records for queries and contracts.
• Support the Utilities Team Manager with ad-hoc projects and tasks.

Skills and Qualifications

• Strong customer service mindset with analytical and problem-solving skills.
• Excellent organisation, prioritisation, and attention to detail.
• Assertive, self-motivated, and naturally curious.
• Confident communicator, both written and verbal.
• Proficiency in Excel.
• Ability to adapt, improve processes, and work to deadlines.
• Determination to challenge inaccurate information from suppliers when needed.
• Preferred, but not essential: Knowledge of the UK energy market; Previous experience in utility customer service.

Benefits

• Pension scheme
• Employee discounts and savings
• Private health insurance
• Relaxed dress code
• Day off on your birthday
• Investors in People accredited

Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.