Utilities Support Administrator

Places for People; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a leading company where you'll work as a Utilities Support Administrator, ensuring efficient management of utility services. This role involves managing accounts, resolving disputes, and delivering high-level customer service. Enjoy an attractive benefits package including holiday, healthcare, and study support.

Benefits

27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme (matched up to 7%)

Life assurance (4 x annual salary)

Access to Our Place Rewards

Qualifications

• Prior experience in resolving customer complaints.
• Experience in reconciling supplier accounts preferred.
• Knowledge of the utilities industry is a plus.

Responsibilities

• Managing debt with key utility providers and ensuring payment terms are met.
• Investigating and responding to internal customer requests regarding meters.
• Liaising with utility providers for correct VAT rates on managed meters.

Skills

Attention to detail

Time management

Organizational skills

Communication skills

Customer service

Reconciliation

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Salesforce

Job description

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EU work permit required:

Yes

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Job Reference:

0a3f852cfdd3

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

About Us:Join our dynamic team at RMG, where we are committed to ensuring the efficient management of utility services. We are looking for a dedicated Utilities Support Administrator to help us maintain our high standards and support our mission.

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN.

Role Purpose:As a Utilities Support Administrator, you will ensure that all managed meters remain in contract, reconcile utility provider accounts, and ensure timely payments to avoid disconnections. You will handle disputes professionally and efficiently.

Key Responsibilities:

• Manage debt with key utility providers and ensure payment terms are met.
• Investigate and respond to internal customer requests and queries regarding meters and meter readings.
• Liaise with utility providers to ensure correct VAT rates are applied to managed meters.
• Ensure new business sites are passed to the broker and logged on the database for future monitoring.

Skills and Experience:

• Excellent attention to detail, strong time management, and organizational skills.
• Excellent communication skills with the ability to provide consistent high-level customer service to both internal and external customers.
• Prior experience in resolving customer complaints
• Proficiency in Microsoft Word and Outlook; basic knowledge of Excel.
• Experience in reconciling supplier accounts.

Preferred:

• Knowledge of Salesforce.
• Knowledge of the utilities industry.

What does RMG have to offer?

• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!