Utilities Planner

Matchtech; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious company in the water sector is looking for a Planner to join their team in Surrey. The ideal candidate will need strong planning and organizational skills, experience in customer engagement, and be comfortable using Microsoft Office tools. Responsibilities include managing customer appointments, handling permits, and coordinating jobs efficiently.

Qualifications

• Experience in planning, coordination, or scheduling work activities.
• Comfortable using Microsoft tools like Excel, Word, Outlook, and Teams.
• Experience in the water sector is a plus.

Responsibilities

• Handle calls and coordinate customer appointments.
• Assign jobs to mobile devices for water meter exchanges.
• Group jobs efficiently by road/area.
• Monitor job updates and maintain records.
• Learn and manage local council permitting processes.
• Follow up with customers on pending letters.

Skills

Customer engagement

Planning and coordination

Clear communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Tools

Microsoft Office Suite

Job description

Our client, a prestigious company in the water sector, is currently seeking a Planner to join their team in Surrey.

Key skills required for this role

Important

We're recruiting a Planner to support a new Utilities project based in Surrey.

Customer engagement - Handle calls and coordinate appointments

Drag-and-drop planning - Assign water meter exchange jobs to mobile devices

Booking and managing appointments - For internal meter changes

Work planning and optimisation - Group jobs by road/area and coordinate efficiently

Tracking updates - Monitor completed exchanges and update records

Permit management - Learn and manage permitting processes for local councils

Letter handling - Follow up with customers who receive letters regarding meter exchanges

Confident speaking with customers on the phone

Experience in planning, coordination, or scheduling work activities

Comfortable using Microsoft Excel, Word, Outlook, and Teams

Quick to learn internal systems and digital workflows

Understands the value of clear communication with both customers and field team.

If you have experience in the water sector and possess strong planning and organisational skills, we would love to hear from you.

Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience