Utilities Complaint Handler

TN United Kingdom; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Utilities Complaint Handler in Glasgow, where you will play a crucial role in resolving customer complaints. This position offers a unique opportunity to gain experience in a professional environment while working with well-known organizations. As a complaint handler, you will investigate and resolve issues, ensuring customer satisfaction. With a commitment to excellence and a focus on positive impact, this role is perfect for individuals eager to contribute to a growing team. Don't miss your chance to make a difference and enhance your career in this exciting role!

Benefits

2-month contract

Professional experience

Future campaign opportunities

Qualifications

• Experience investigating complaints for a utilities company.
• Excellent communication skills in writing and over the telephone.

Responsibilities

• Investigating business customer complaints and resolving them.
• Taking and making calls to manage customer complaints.

Skills

Complaint Handling

Customer Service

Communication Skills

Attention to Detail

MS Office

Database Navigation

Job description

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Huntswood is looking for Utilities Complaint Handlers with utilities and complaint handling experience to join an exciting project based in our Glasgow Office. As a complaint handler you will be investigating business customer complaints and resolving them with solutions that suits the customer and the company. You will also be taking and making calls from customers to deal with their complaints in a timely manner.

Start Date: 18th November 2024

Day Rate: £155 - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Glasgow City Centre - This is a office based role

Working hours: Monday to Friday , 9am to 5:30pm

What Huntswood can offer:

• A 2 month contract
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

• Experience investigating complaints for a utilities company
• Experience working for a water company would be beneficial
• Experience working with commercial customers would be beneficial
• Commitment to work at client's office in Glasgow
• Excellent communication and interpersonal skills in writing and over the telephone
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

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