Utilities Account Co-Ordinator - Coventry

ALS; Coventry; Hybrid; GBP 25,000; Full time

Job summary

ALS is seeking a Utilities Account Coordinator in Coventry. The role involves managing customer requirements, ensuring service quality, and supporting business improvement initiatives. Candidates should possess excellent communication skills, strong customer service experience, and the ability to build relationships. This position offers a full-time, permanent contract with competitive salary and benefits including 25 days annual leave and a pension plan.

Benefits

25 days annual leave (rising to 30)

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Perkbox membership for discounts

Group Personal Pension Plan

Qualifications

• Proven customer service experience in a commercial setting, ideally in a similar industry.
• Strong planning, organisation, and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage daily workflows for the Severn Trent Water contracts.
• Respond to customer enquiries and provide effective resolutions.
• Monitor sample progress proactively through the laboratory.

Skills

Customer service experience

Planning and organisation

Communication skills

Time management

Quality focus

Tools

Microsoft Office

Job description

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Imagine your future with us

At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role

The Utilities Account Coordinator is responsible for managing daily customer requirements across multiple contracts, ensuring timely resolution of enquiries and smooth progress of samples through the laboratory. This is a hybrid role after training, involving close liaison with customers and internal teams, maintaining high service standards, producing reports, and supporting business improvement initiatives.

Hours Per Week: 37

Days Per Week: Monday to Friday

Contract: Full Time & Permanent

Salary: £24,595 per annum

The day to day

• Manage daily workflows for the Severn Trent Water contracts, ensuring all service requirements are met.
• Respond to customer enquiries, providing prompt and effective resolutions to issues.
• Monitor sample progress proactively through the laboratory, identifying and addressing any delays or problems.
• Produce breach reports and support the generation of monthly KPI reports and customer invoices.
• Liaise closely with laboratories and customers to resolve sample or analysis issues and coordinate complex situations.
• Support continuous improvement initiatives within the department and build strong working relationships across business functions.
  
  

The Essentials

• Proven customer service experience in a commercial setting, ideally in a similar industry.
• Strong planning, organisation, and time management skills with the ability to meet deadlines under pressure.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to build strong relationships with customers and internal teams.
• Strong quality focus with good understanding of regulatory compliance and best practices.
• Confident using IT systems, including Microsoft Office, with flexibility to support the wider team.
  
  

Working at ALS

Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site
  
  

Everyone matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Eligibility

To be eligible to work at ALS you must be a UK Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

APPLY TODAY

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  International Trade and Development

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