Utilities Account Co-Ordinator - Coventry

ALS Limited; Coventry; Hybrid; GBP 25,000; Full time

Job summary

Join a leading company as a Utilities Account Coordinator, where you'll manage customer interactions and ensure efficient lab operations. You will leverage your customer service skills in a dynamic environment, supporting continuous improvement initiatives while enjoying comprehensive benefits and a strong culture of support and development.

Benefits

Annual Leave commencing at 25 days (rising to 30)

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Recognition Awards

Perkbox membership

Learning/study support

Group Personal Pension Plan

On-site Car Parking

Qualifications

• Proven experience in customer service roles.
• Strong organizational and planning skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage daily workflows for contracts, ensuring service requirements are met.
• Respond to customer enquiries with effective resolutions.
• Monitor sample progress through the laboratory.

Skills

Customer Service

Planning

Organization

Time Management

Communication

IT Proficiency

Tools

Microsoft Office

Job description

20th June, 2025

Imagine your future with us
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role
The Utilities Account Coordinator is responsible for managing daily customer requirements across multiple contracts, ensuring timely resolution of enquiries and smooth progress of samples through the laboratory. This is a hybrid role after training, involving close liaison with customers and internal teams, maintaining high service standards, producing reports, and supporting business improvement initiatives.

Hours Per Week: 37
Days Per Week: Monday to Friday
Contract:Full Time & Permanent
Salary: £24,595 per annum

The day to day

• Manage daily workflows for the Severn Trent Water contracts, ensuring all service requirements are met.
• Respond to customer enquiries, providing prompt and effective resolutions to issues.
• Monitor sample progress proactively through the laboratory, identifying and addressing any delays or problems.
• Produce breach reports and support the generation of monthly KPI reports and customer invoices.
• Liaise closely with laboratories and customers to resolve sample or analysis issues and coordinate complex situations.
• Support continuous improvement initiatives within the department and build strong working relationships across business functions.

20th June, 2025

Imagine your future with us
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role
The Utilities Account Coordinator is responsible for managing daily customer requirements across multiple contracts, ensuring timely resolution of enquiries and smooth progress of samples through the laboratory. This is a hybrid role after training, involving close liaison with customers and internal teams, maintaining high service standards, producing reports, and supporting business improvement initiatives.

Hours Per Week: 37
Days Per Week: Monday to Friday
Contract:Full Time & Permanent
Salary: £24,595 per annum

The day to day

• Manage daily workflows for the Severn Trent Water contracts, ensuring all service requirements are met.
• Respond to customer enquiries, providing prompt and effective resolutions to issues.
• Monitor sample progress proactively through the laboratory, identifying and addressing any delays or problems.
• Produce breach reports and support the generation of monthly KPI reports and customer invoices.
• Liaise closely with laboratories and customers to resolve sample or analysis issues and coordinate complex situations.
• Support continuous improvement initiatives within the department and build strong working relationships across business functions.

The Essentials

• Proven customer service experience in a commercial setting, ideally in a similar industry.
• Strong planning, organisation, and time management skills with the ability to meet deadlines under pressure.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to build strong relationships with customers and internal teams.
• Strong quality focus with good understanding of regulatory compliance and best practices.
• Confident using IT systems, including Microsoft Office, with flexibility to support the wider team.

Working at ALS
Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Eligibility
To be eligible to work at ALS you must be a UK Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a cover letter and CV that best demonstrateyour motivation and ability to meet the requirements of this role.

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