UTC Receptionist

Integrated Care System; Bishop Auckland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Receptionist for its Bishop Auckland facility. In this role, you will manage patient interactions and administrative tasks to ensure smooth operations at the Minor Injuries/Urgent Treatment Care Centre. The ideal candidate will have excellent communication skills and a strong background in customer service, especially within the NHS setting, with a commitment to confidentiality and customer satisfaction.

Qualifications

• NHS experience is essential.
• Flexibility for 24/7 working required.

Responsibilities

• Responsible for greeting patients and visitors and managing reception duties.
• Ensure patient information is managed accurately in the department.
• Book appointments and handle communication with patients and professionals.

Skills

Customer Service

Organisational Skills

Ability to Work Under Pressure

Good Knowledge of Computer Systems

Education

Minimum of 5 GCSEs or equivalent at Grade C or above

NVQ Level 2 in Business Administration/Customer Care or equivalent knowledge/experience

ECDL Qualification

Job description

Go back County Durham & Darlington NHS Foundation Trust

UTC Receptionist

The closing date is 17 July 2025

An opportunity has arisen for a receptionist to work withinCounty Durham & Darlington Minor Injuries/Urgent Treatment Care Centre atBishop Auckland

As a Receptionist you will be part of a team providing anefficient reception and administration service. As first point of contact youwill need to demonstrate excellent interpersonal skills and the ability tocommunicate with staff and service users alike.

You will need a good knowledge of computer systems inparticular SystmOne, and possess excellent organisational skills and beconfident in completing both individual and team tasks. Duties will include awide range of admin tasks and reception work.

Due to the nature of the work you will need to demonstrate agood understanding of confidentiality and a non-judgmental attitude isessential.

7 days a week 24 hours a day on a varied shiftbasis, weekends, days, evenings and nights. In addition you may be required tohelp cover in other UCCs across the County.

Main duties of the job

Responsible for the greeting of patients and visitors to theDepartment and all reception duties concerned eg filing / photocopying /e-mailing/scanning/booking transport.

Responsible for the timely and accurate management ofpatient information in the Department

Responsible for registering new patients on the SystmOneensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments

Support the organisation of home visits, ensuring clincalnotes are ready for GP's

To receive and deal with telephone calls frompatients, GP's, NHS 111 and other health professionals

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)

Job responsibilities

Responsible for the greeting of patients and visitors to theDepartment and all reception duties concerned eg filing / photocopying /e-mailing/ scanning/booking transport.

Responsible for the timely and accurate management ofpatient information in the Department

Responsible for registering new patients onto System Oneensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments via EPR System

Booking of transport for patients, where medically necessary

To ensure that patients calling the department are dealtwith in a prompt, responsive and courteous manner at all times in order thatpatients are satisfied with the service provided by the Reception Team toensure the Trust is portrayed in a positive manner

Liaise effectively via telephone or face to face withpatients, general practitioners, hospital staff and other professional bodiesto ensure the smooth running of the department

Ensure patient satisfaction and confidentiality ismaintained throughout

Deal with distressed, abusive and/or complaining customersface to face and via the telephone

Provide a service to patients and health professionalsregarding requests/queries

Able to work under pressure both supervised and unsupervisedcarrying out duties in accordance with departments Policies and Proceduresensuring quality standards are adhered to.

Person Specification

Special Skills and Knowledge

• Commited to delivering excellent customer service
• Excellent organisational skills
• Ability to work under pressure
• Ability to prioritise
• NHS Experience

Special Requirements

• Flexibility for 24/7 working

Qualifications

• Minimum of 5 GSCEs or equivalent at
• Grade C or above. NVQ Level 2 in Business Administration/Customer Care (or working towards) or equivalent knowledge/experience
• ECDL Qualification

Experience

• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust