Usher / Administrative Assistant - Lincoln

HM Courts & Tribunals Service (HMCTS); Cheltenham; Hybrid; GBP 26,000; Full time

Job summary

A government agency is seeking an Usher/Admin Assistant to play a vital role in court proceedings in Lincoln. You will provide excellent administrative support and customer service, serving as a first point of contact for court users. Candidates should have strong communication skills and the ability to manage diverse tasks professionally. This role offers a salary of £25,012 and welcomes applications for flexible working arrangements.

Benefits

Annual leave

Pension options

Training opportunities

Qualifications

• Friendly and approachable manner to assist court users.
• Comfortable addressing potentially challenging situations professionally.

Responsibilities

• Serve as the first point of contact for court users.
• Prepare court/hearing rooms and complete necessary documentation.
• Provide general clerical support to ensure court efficiency.

Skills

Strong communication skills

Ability to multi-task and prioritize

Attention to detail in IT tasks

Tools

IT software

Job description

Overview

General Information

Salary £25,012

Working Pattern Full Time, Part Time, Flexible Working

Vacancy Approach External

Location Lincoln

Region East Midlands

Closing Date 25-Sep-2025

Post Type Permanent Civil Service Grade AA

Number of jobs available 3

Reserve List 12 Months

Job ID 9772

Description & requirements

Job description: Proud to serve. Proud to keep justice going. As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, and help people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

• You will balance usher and administrative duties, ensuring you can work as needed.
• You will be an essential first point of contact for all court users and have regular contact with the judiciary and administrative staff.
• You will meet members of the public, which may include vulnerable witnesses and their legal representatives; prepare court/hearing rooms, complete documentation, and help ensure the court runs efficiently.
• You will carry out general clerical work to support HMCTS and work within a team with regular management support, while being responsible for your own time.

Your Skills And Experience

• Friendly and approachable manner with strong communication skills, able to assist and address court users clearly and confidently.
• Ability to multi-task, prioritise and organise your own time undertaking administrative tasks.
• Comfortable using IT with attention to detail to ensure court documents are accurate; able to adapt to and learn new software packages.
• Capable of providing help and reassurance calmly and professionally in sometimes challenging situations.

Please refer to the job description attachment for more information. Include your current duties and responsibilities in your CV.

Further Details

• These operational roles are customer facing and office-based to provide HMCTS services to the public.
• Standard full-time hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet role demands and are agreed prior to appointment.
• Applications for part-time and flexible patterns will be considered according to MoJ Flexible Working policy. Minimum hours for part-time roles would be 30 hours per week.

Visa and Right to Work

Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship if applying for the first time. If you have held a Skilled Worker visa continuously since before 22 July 2025, eligibility will be assessed during vetting checks.

Successful applicants must have the legal right to live and work in the Civil Service and the United Kingdom.

Location

Please note these roles will be based at Lincoln County Court, 360 High Street, Lincoln, LN5 7PS.

Working Arrangements

The MoJ offers Hybrid Working where possible. This is informal, non-contractual flexible working that blends base location, other MoJ sites and/or home working. A minimum of 60% of working time is expected in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working and arrangements will be discussed with successful candidates.

Benefits & Diversity

The MoJ offers benefits including annual leave, pension options, training, networks, and family-friendly policies. The Civil Service Code governs standards, and we recruit on merit. We are a Disability Confident employer and support reasonable adjustments in recruitment and the workplace.

Application & Selection

• Experience assessment via CV or Work History
• Interview stage assessments; interviews expected W/C 20th October 2025. Alternate dates or virtual interviews may be considered in exceptional circumstances or as a reasonable adjustment.
• Behaviours: Communicating and Influencing; Managing a Quality Service
• Strengths will be assessed but are not shared in advance
• Use of AI: Ensure all submitted evidence is truthful and accurate; plagiarism includes AI-generated content presented as your own

Security & Nationality

DBS Enhanced level required. Nationality rules apply; detailed eligibility is provided in the job description.

Contact

MoJ: 0345 241 5359 (Mon-Fri, 8am-6pm). Quote job reference: 9772.

HMPPS: 0345 241 5358 (Mon-Fri, 8am-6pm). Quote job reference: 9772.

Job Description Attachment: Usher-Admin Assistant Job Description.docx