User Services Analyst

Redde Northgate plc; Peterlee; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une entreprise de solutions de mobilité recherche un Analyste des Services Utilisateurs passionné par l'IT. Vous serez responsable de la gestion des appareils IT et de l'assistance aux utilisateurs, contribuant ainsi à maintenir des opérations fluides et une expérience utilisateur optimale. Le poste offre un excellent salaire et des bénéfices, y compris des congés annuels et des programmes de bien-être.

Benefits

24 jours de congés payés, augmentant à 26 avec l'ancienneté

Cotisations d'employeur de 5% au régime de retraite

Assurance vie gratuite

Programme d'aide à la santé des collègues avec service GP 24/7

Applications financières et bien-être

Qualifications

• Expérience en service desk ou analyste de dispositifs.
• Expertise en gestion d'appareils avec divers outils.
• Bonne compréhension de Windows 10, Office et applications de productivité.

Responsibilities

• Gérer les tickets de service et résoudre les problèmes rapidement.
• Maintenir la documentation et gérer le cycle de vie des appareils.
• Contribuer à des projets clés et planifier des changements technologiques.

Skills

Service Desk Background

Device Management Expertise

Technical Knowledge

Networking and Security Skills

Tools

Lansweeper

PDQ Deploy

WSUS

SCCM

Job description

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Location: Peterlee (% office based)

Hours: Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call

Salary: up to £26,000, (Dependent on level of experience)

Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management.

As a User Services Analyst, you’ll manage and support our IT devices, including laptops, desktops, tablets, and mobile phones, ensuring smooth operations and excellent user experiences.

Your role will include:

1. Handling service desk tickets, resolving issues promptly, and providing timely updates while using feedback to improve service quality.
2. Maintaining documentation, troubleshooting problems, and managing the lifecycle of devices, including upgrades and relocations.
3. Contributing to key projects, planning for technology changes, and supporting tasks like LAN patching and asset transitions.

Join ZIGUP as a User Services Analyst and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning. Our most popular benefits include …

• Annual leave: 24 days, rising to 26 with length of service. Public holidays included. Plus, an extra day off for your birthday!
• Pension: Employer contributions of 5%.
• Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1, per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services: Access to our colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work scheme, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Motoring Benefits: Employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream: A free financial wellbeing app for pay control, savings, financial advice, and shopping discounts.

About you

We’re seeking a proactive IT professional with:

• Service Desk Background: Experience in a service desk or device analyst role supporting diverse user needs.
• Device Management Expertise: Hands-on experience with tools like Lansweeper, PDQ Deploy, WSUS, and SCCM.
• Technical Knowledge: Good understanding of Windows 10, Office, and productivity applications.
• Networking and Security Skills: Familiarity with networking, remote access solutions like Cisco VPN, and security practices is advantageous.

About us

ZIGUP is a leading mobility solutions provider trusted by UK insurance, leasing companies, fleet operators, OEMs, and blue-chip corporates, offering vehicle rental, fleet management, accident management, vehicle repairs, and maintenance services.

Our Purpose? Keeping customers moving, smarter.

We are agile. We are experts. We are imaginative. We are reliable.