User Researcher-with GDS SC Cleared

JR United Kingdom; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading company in user-centered design seeks a Senior User Researcher to lead impactful projects across public and private sectors. You will apply user-centered methods in agile environments and mentor teams while supporting community development. This role offers competitive salary, flexible working options and the opportunity to work on varied projects.

Benefits

Competitive salary with annual performance-related bonus

Choice of MacBook or Windows laptop

Cycle to Work scheme

Flexible working structure (remote or hybrid options)

Pension contributions

Life insurance

Opportunities to work on diverse projects

Qualifications

• At least 5 years of relevant user research experience within agile teams.
• Proven experience in conducting user research and translating findings into actionable insights.
• Familiarity with GDS/NHS service standards.

Responsibilities

• Scope and deliver components of end-to-end user research activities.
• Support clients through all phases of the design process.
• Contribute to the evolution of user-centred design strategies.

Skills

Stakeholder management

Communication

Facilitation

Service design

Job description

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User Researcher-with GDS SC Cleared, london

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Client:

Mastek

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities:

User-centred design

• Scope and deliver components of end-to-end user research activities in a variety of programme contexts
• Recommend and execute appropriate user research activities based on project needs
• Create and maintain phase-appropriate user research deliverables
• Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
• Respond to challenges, supporting the team to reach a resolution
• Support clients through all phases of the design process, from ideation to implementation
• Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
• Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
• Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these
• Play a supporting role in creating persuasive business proposals
• Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development:

• Contribute to the evolution of Mastek’s user-centred design and consulting strategy
• Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
• Support the development of the community, applying Design Operations principles

Requirements:

Experience:

• At least 5 years of relevant user research experience within agile teams and complex programmes
• Demonstrated application of user research methods and tools
• Proven experience in conducting user research and translating findings into actionable insights
• Experience in consultancy
• Mentoring experience of UCD/research teams
• Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
• Sector experience in healthcare is a bonus

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
• Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
• Ability to manage complex, ambiguous projects and organizational dynamics
• Skills and experience in related disciplines such as service design, and content/communication design are a plus
• Competitive salary with an annual performance-related bonus.
• Choice of MacBook or Windows laptop with necessary software.
• Cycle to Work scheme.
• Flexible working structure (remote or hybrid options).
• Pension contributions and life insurance.
• Opportunities to work on diverse projects across public and private sectors.