Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading civil service organization is seeking an experienced User Researcher to enhance digital services at the Planning Inspectorate. This role will engage with multidisciplinary teams to deliver user-centered design improvements, ensuring services meet diverse user needs through impactful research methodologies.
We are looking for an experienced, proactive and engaging User Researcher to help us design Planning Inspectorate digital services. You’ll be working with a multidisciplinary team to help deliver changes to our citizen facing and internal digital and data services that will change the way the Planning Inspectorate delivers value for our customers.
The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.
We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.
For further information on the Planning Inspectorate, please visit our careers page atCivil Service Careers
We’re looking for a confident and collaborative User Researcher to help shape the future of digital services at the Planning Inspectorate. You’ll work closely with a multidisciplinary team to design and deliver improvements to both public-facing and internal digital and data services—transforming how we create value for our users.
You will work collaboratively with a multi-disciplinary project team, to gather and analyse user research feedback and outline and share research insight with the team, helping to ensure that services are user focussed and clear, and ensuring new ways of working are embraced and our services delivered in line with project goals and delivery cycles. You will be an integral part of the digital team whilst working on the project and helping to maintain design standards whilst improving processes, strategies, and methods.
Role types and Salary details
There are two roles available at different employment types:
New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Working hours:
Standard working week is 37 hours, flexible working hours policy available.
This role is contractually based at Temple Quay House, Bristol which is currently out of use due to undergoing refurbishment work. In the interim, we have the use of alternative office space in very close proximity to Bristol Temple Meads railway station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.
We will assess your application against the Essential Criteria listed:
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process: