User Researcher, AGILE. GDS Standards. Hybrid Working £60-70k plus benefits

ZipRecruiter; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading recruitment platform is seeking a User Researcher to enhance user-centered digital services in alignment with UK Government standards. The role includes planning and executing user research, translating insights into actionable strategies, and ensuring inclusivity across agile teams. Ideal candidates have proven public sector experience and passion for creating accessible digital experiences.

Benefits

Hybrid work model

Competitive salary with annual reviews

Generous benefits package including pension

Learning & development support

Qualifications

• Proven experience in user research within a public sector context.
• Strong understanding of UK Government Digital Service (GDS) standards.
• Skilled in research methodologies suited to iterative development.

Responsibilities

• Lead end-to-end user research activities for public-facing digital services.
• Plan and conduct qualitative and quantitative research.
• Translate insights into actionable recommendations.

Skills

User Research

Qualitative Research

Quantitative Research

Communicating Findings

Tools

Research Tools

Job description

Job Description

User Researcher - Permanent - £60,000-£70,000 + Benefits

Location: Hybrid working with commutable access to one of our UK offices (base location will be agreed individually). London, Birmingham, Newcastle, Edinburgh.
Type: Full-Time, Permanent
Salary: £60,000-£70,000 per annum + comprehensive benefits package

About the Role:
Our client is seeking an experienced and driven User Researcher to help shape user-centred digital services that meet the real needs of the public. Working in a collaborative environment, you'll plan and execute research that informs accessible, inclusive, and effective service design aligned with UK Government standards.

Key Responsibilities:

• Lead end-to-end user research activities for public-facing digital services
• Plan and conduct qualitative and quantitative research, including usability testing and user interviews
• Translate insights into actionable recommendations to inform design and delivery
• Embed user-centred design approaches across agile teams and ensure inclusivity throughout the research process
• Produce deliverables in line with the Government Service Standard and contribute to service assessments

Essential Requirements:

• Proven experience in user research within a public sector context
• Strong understanding of UK Government Digital Service (GDS) standards and their practical application
• Confident communicating findings to technical and non-technical stakeholders
• Skilled in research tools and methodologies suited to iterative development and Agile delivery
• Passionate about creating equitable and accessible digital experiences for diverse audiences

Benefits

• Hybrid work model: Flexibility and autonomy with regular access to your base office
• Competitive salary with annual reviews
• Generous benefits package including pension, private health care and wellbeing support
• Learning & development tailored to your career progression

Please send your CV in the first instance