User Researcher

Kainos; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in the UK is seeking an experienced User Researcher to deliver actionable insights that define service experiences. The role emphasizes needs-based design and coaching others in design research. Candidates should have knowledge of qualitative and quantitative research methods, as well as strong stakeholder management skills. The company fosters a diverse and inclusive environment, welcoming candidates from all backgrounds.

Qualifications

• Lead and conduct design research activities applying appropriate methods.
• Provide data-driven artefacts based on research findings.
• Coach and support other researchers in the team.
• Communicate effectively at all levels across the organization.

Responsibilities

• Deliver actionable insights to define service experiences focused on user needs.
• Advocate for needs-based design and service design principles.
• Contribute to building a diverse and inclusive team environment.

Skills

Design research activities

Qualitative research methods

Quantitative research methods

Agile delivery methodologies

Stakeholder management

Information architecture

Interaction design

Visual design principles

Job description

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Main Purpose Of Role & Level In The Business

As an experienced User Researcher, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research.

You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

Minimum (essential) Requirements

• Lead, plan, develop, and conduct design research activities, ensuring the right methods are applied
• Provide robust, data-driven artefacts
• Work closely with client teams to deliver relevant and appropriate research plans
• Excellent knowledge and application of qualitative and quantitative research methods
• Coach and support other researchers
• Sound understanding of information architecture, interaction design, and visual design principles
• Experience working with Agile delivery methodologies
• Able to communicate effectively at all levels
• Excellent commercial awareness
• Strong stakeholder management skills
  
  

Desirable

• Experience working in a full-service digital agency environment
• Demonstrable knowledge of user-centred design practices
• Thought leader in an area of research
  
  

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.