User Researcher

DWP Digital; Sheffield; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

Join a forward-thinking government department as a User Researcher, where your insights will shape digital solutions used by millions. This role offers a unique opportunity to work with diverse user needs, including vulnerable populations. You'll collaborate with a talented team to enhance services, ensuring they are accessible and effective. Enjoy a hybrid working model, competitive pay, and an array of benefits that promote work-life balance and professional growth. Be part of a culture that values diversity and innovation, making a real impact in people's lives.

Benefits

28.97% employer pension contributions

Flexible working hours

Time off for volunteering

Discounts on shopping and entertainment

Interest-free loans for bikes or season tickets

Sports and social activities

Opportunities for professional development

Qualifications

• Experience in user research or related research fields.
• Ability to communicate insights effectively to stakeholders.

Responsibilities

• Plan, design, and execute research programs to understand user needs.
• Identify opportunities for service improvements and present insights.

Skills

User Research

Qualitative Research Methods

Quantitative Research Methods

Communication Skills

Planning and Conducting Research

Job description

User Researcher

Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

Our teams use fresh ideas, user research, and leading-edge tech to build and maintain digital solutions used by nearly every person in the UK, every day, and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn annually to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What skills, knowledge, and experience will you need?

• Experience of user research or appropriate experience in other research fields.
• Knowledge and experience of qualitative and quantitative research methods, selecting the most suitable depending on the requirements.
• Significant experience planning and conducting research considering user diversity, access needs, and ethical considerations.
• Proven track record of generating insights that influence project decisions.
• Ability to communicate research insights effectively to project teams and stakeholders, providing actionable recommendations.

Your role

As a User Researcher, you will plan, design, and execute research programs to understand DWP users' needs.

You’ll identify opportunities for service improvements, present insights to stakeholders, and collaborate with designers, engineers, analysts, and architects to develop research strategies focusing on diverse user needs, including vulnerable claimants and customers.

Details, Wages, Perks

Location: Join us in Blackpool, Leeds, London, Manchester, Newcastle, or Sheffield—whichever is most convenient.

Hybrid Working: We offer a hybrid model—some days at home, some face-to-face in a hub.

Pay: Up to £45,081.

Pension: Civil service pension with employer contributions up to 28.97%, worth up to £13,028 annually.

Holidays: Starting at 26 days, rising to 31 days over time, plus up to 3 extra days off per month on flexi-time and public holidays.

Benefits include:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working hours and policies
• Time off for volunteering and charitable activities
• ‘I Can Be Me in DWP’ initiative for authentic self-expression
• Discounts on shopping, entertainment, and more
• Interest-free loans for bikes or season tickets
• Sports and social activities
• Opportunities for professional development, coaching, mentoring, and career growth

Process:

Our application involves two stages:

1. Apply: Complete your application on Civil Service Jobs with full instructions provided.
2. Interview: A single-stage online interview.

CLICK APPLY for more information and to start your application.