User Researcher

Methods; Newcastle upon Tyne; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working

Pension

Life assurance

Private medical insurance

Travel insurance

Home working

Job summary

Methods is recruiting a User Researcher on a permanent basis to champion the user and ensure evidence-based decision making. You will plan and conduct studies, recruit participants, analyse data and present insights to the product team.

Collaboration with designers and developers will translate findings into tangible features that meet user needs. Join a UK-based consultancy focused on public sector transformation, with flexible, hybrid working and a values-driven culture that emphasises

Qualifications

• Experience undertaking user research and gathering user requirements.
• Knowledge of user centred design practices and GDS guidelines.
• Experience working in agile multidisciplinary teams.

Responsibilities

• Championing the user
• Planning and conducting user research, recruitment briefs, analysis and presentation of findings
• Collaborating with the product team to turn research findings into prototypes and features
• Presenting research findings, user insight and recommendations to the product team
• Promoting user centered design principles within government
• Designing, scripting and analysing quantitative surveys
• Undertaking qualitative/quantitative research projects
• Managing day-to-day operations with usability and market research agencies

Skills

User research

User personas

Journey maps

Agile teams

GDS guidelines

Job description

Location: Mix of onsite client and remote working.

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

Your role

We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.

Your responsibilities will include:

• Championing the user
• Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
• Collaborating with the product team to turn research findings into prototypes and features that meet the user need
• Presenting research findings, user insight and recommendations to the product team
• Promoting user centered design principles and best practice within government
• Designing, scripting and analysing quantitative surveys
• Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
• Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
• Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables

Skills we are looking for

• Knowledge, experience and passion for user centered design practices and GDS guidelines
• Experience undertaking user research and gathering user requirements
• Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
• Confidence developing user personas and journey maps

Additional Skills And Behaviours

• Working in an agile environment
• Advocating for fully accessible and inclusive services
• Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Taking a proactive approach to diversity, equity and inclusion internally and with clients

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment
• Development - A management development programme, and training
• Wellness - 24/7 confidential employee assistance programme
• Flexible Working - including home working and part time
• Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
• Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation
• Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Life Assurance - of 4 times base salary
• Private Medical Insurance - which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• Travel - season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)