User Researcher

www.findapprenticeship.service.gov.uk - Jobboard; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A government digital services department is seeking a User Researcher to develop digital recruitment tools. You will conduct user research to enhance government services, collaborate with product managers and designers, and communicate findings effectively. The ideal candidate has strong user research experience and excellent collaboration skills.

Qualifications

• Experience in planning and conducting user research activities.
• Strong ability to communicate findings effectively.
• Experience working with cross-functional teams.

Responsibilities

• Plan and design a range of user research activities to improve government services.
• Conduct user research, recruit participants, and moderate sessions.
• Communicate findings to inform product development.
• Advocate for user needs throughout the research process.
• Collaborate with analytics colleagues for comprehensive user behavior insights.

Skills

User research techniques

Data analysis

Communication skills

Collaboration

Job description

GBS was established in August 2020, and includes Shared Services, the Government Recruitment Service, Civil Service and Royal Mail Pensions, and the Platforms and Services unit, which supports these.

GBS delivers services for over 400,000 civil servants across government. It provides recruitment services for around 70 percent of the Civil Service

We are looking for a User Researcher to join Cabinet Office Digital within the Cabinet Office, to help develop digital recruitment tools that support our colleagues in Government Recruitment Services (GRS).

You will get the opportunity to work alongside the Online testing and assessment service, which helps the assessment process during recruitment campaign. The service currently supports over a million candidate tests a year, helping departments appoint the right candidates into roles. The tests combine digital and psychometrician expertise to deliver a great user experience and effective evaluation of candidate potential.

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the research and design of services at scale. You’ll help the government transform the way it delivers recruitment so that it’s more efficient, simpler, faster and easier to use.

You’ll also work with our wider portfolio of digital services covering recruitment, learning and business services.

Responsibilities

• Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services. This will include choosing the right variety of research approaches (such as surveys, usability interviews, card sorting, guerrilla research etc.);
• Carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions;
• Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports;
• Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features;
• Advocate for user needs and conducting inclusive research in every activity;
• Collaborating with colleagues in developing clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour that informs the road map;
• Contribute to the wider user research community both internally in GRS and wider - including presenting at meetups and writing blog posts.