User Researcher

Etsy; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community-powered fashion marketplace is seeking a mid-weight User Researcher to join their UX Research team. You will support research across product teams, focusing on understanding user needs and improving their experiences. The ideal candidate has experience with UX research methods and is comfortable working with both qualitative and quantitative data. This role offers opportunities for professional growth and meaningful impact in the fashion and community sectors.

Benefits

PMI and cash plan healthcare access

25 days annual leave

Flexible Working options

Cycling scheme

Free shipping on sales

Qualifications

• Experience conducting UX research in a product or design environment.
• Familiarity with a range of research methods, including usability testing.
• Ability to analyze qualitative and quantitative data.

Responsibilities

• Support end-to-end research across a product or feature area.
• Work with product teams to define research goals and deliver findings.
• Conduct a variety of research studies including interviews and surveys.

Skills

User Research Methods

Data Analysis

Collaboration

Communication

Tools

UserTesting

Userzoom

Maze

Dscout

Job description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy.Find out more at www.depop.com

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [e-mail] . For any other non-disability related questions, please reach out to our Talent Partners.

We’re looking for a mid-weight User Researcher to join our growing UX Research team and help us understand our users, their needs, and the experiences that drive them. You’ll support research efforts across product teams, working closely with fellow researchers, designers, product managers, and analysts to bring the voice of the user into everyday decision-making.

At Depop, user research is embedded in how we build and iterate on products. This is a great opportunity for someone with a strong foundation in user research methods who is looking to deepen their skills, grow their impact, and work on meaningful problems in fashion, marketplaces, and community.

What you'll do

Support end-to-end research efforts across a product or feature area, with guidance from more senior researchers.

Work closely with product teams to define research goals, plan appropriate methods, recruit participants, and deliver findings.

Conduct a variety of research studies, including interviews, surveys, usability tests, and concept evaluations, to inform product design and direction.

Collaborate with designers, PMs, and analysts to identify knowledge gaps and turn business questions into research questions.

Contribute to synthesis efforts by analysing qualitative and quantitative data, helping to generate clear, actionable insights.

Help communicate findings in ways that engage teams, from short-form summaries to presentations, workshops, or insight decks.

Champion the user perspective in product conversations and design critiques.

Contribute to the development of research team practices and shared resources.

Who you are

You have experience conducting UX research in a product or design environment.

You have experience applying a range of research methods (e.g. usability testing, interviews, surveys) and know when to use them.

You’re comfortable working with data - both qualitative and quantitative - and can spot meaningful patterns in user behaviour.

You communicate clearly and collaborate well with designers, PMs, and engineers

You’re a strong storyteller who can turn insights into action.

You’re curious, adaptable, and excited to keep learning and growing in your research practice.

You care deeply about users and want to help create meaningful, inclusive, and delightful experiences.

Bonus if you have

Experience working in consumer tech, marketplaces, or fashion.

Familiarity with remote testing and research platforms like UserTesting, Userzoom, Maze, Dscout

Additional Information

PMI and cash plan healthcare access with Bupa

Subsidised counselling and coaching with Self Space

Cycle to Work scheme with options from Evans or the Green Commute Initiative

Employee Assistance Programme (EAP) for 24/7 confidential support

Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

25 days annual leave with option to carry over up to 5 days

1 company-wide day off per quarter

Impact hours: Up to 2 days additional paid leave per year for volunteering

Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

All offices are dog-friendly

Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

18 weeks of paid parental leave for full-time regular employees

IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

Budgets for conferences, learning subscriptions, and more

Mentorship and programmes to upskill employees

Your Future:

Life Insurance (financial compensation of 3x your salary)

Pension matching up to 6% of qualifying earnings

Employees enjoy free shipping on their Depop sales within the UK.

Special milestones are celebrated with gifts and rewards!

About Us

Depop is the community-powered fashion marketplace to buy and sell circular fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.
The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Keep up to date

Want to learn more about life at Depop?
We share life at Depop updates on our LinkedIn page, and you can also keep an eye on all our job opportunities on our careers page.